Six Sigma in Passengers Handling

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Please register now to read all responses and to join this discussion yourself. It's easy and 100% free.     Log in Six Sigma > Best Practices > Six Sigma in Passengers Handling Six Sigma in Passengers Handling Jehan Zeb, Management Consultant, Pakistan, Member How can Six Sigma be applied to passengers handling services in air transportation at an airport? (...) Read more? Sign up for free Please register now to read all responses and to join this discussion yourself. It's easy and 100% free. Sign up for free     Log in   Need More Details Matthias Bittrich, Business Consultant, Germany, Member   Hi, I need a bit more information about your task. Think about the project charter in which you exactly defined what the project is about. What is the process we talk about? A view on an end-to-end process? Or are you analyzing a bottleneck which caused dissatisfaction on the customer's side?   Six Sigma for Passengers Handling Zafar Kamal, Consultant, Canada, Member   Please start your project from comparison of good versus bad, i.e. facilities provided to passengers versus not provided. Establish your limits for facilities to be provided. Check cultural expectation by means of Kano analysis. Prepare list and start measure phase. If needed contact me for more information.   How Can Six Sigma Be Applied to Passengers Handling Services in Air Transportation at an Airport? ARAVIND, Project Manager, India, Member   (...)   Please Explain CTQs??? Jaap de Jonge, Editor, Netherlands   (...)

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