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Jehan Zeb
Management Consultant, Pakistan
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Six Sigma in Passengers Handling
How can Six Sigma be applied to passengers handling services in air transportation at an airport?
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Matthias Bittrich
Business Consultant, Germany
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Need More Details
Hi, I need a bit more information about your task. Think about the project charter in which you exactly defined what the project is about. What is the process we talk about? A view on an end-to-end process? Or are you analyzing a bottleneck which caused dissatisfaction on the customer's side?
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Zafar Kamal
Consultant, Canada
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Six Sigma for Passengers Handling
Please start your project from comparison of good versus bad, i.e. facilities provided to passengers versus not provided. Establish your limits for facilities to be provided. Check cultural expectation by means of Kano analysis. Prepare list and start measure phase. If needed contact me for more information.
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ARAVIND
Project Manager, India
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How Can Six Sigma Be Applied to Passengers Handling Services in Air Transportation at an Airport?
I feel that first you should define the CTQs (Crit...
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Jaap de Jonge
Editor, Netherlands
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Please Explain CTQs???
Hi Aravind, what are CTQs? Please reply and add so...
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