Six Sigma in Passengers Handling

Need More Details
Matthias Bittrich, Business Consultant, Germany, Member
Hi, I need a bit more information about your task. Think about the project charter in which you exactly defined what the project is about. What is the...

Six Sigma for Passengers Handling
Zafar Kamal, Consultant, Canada, Member
Please start your project from comparison of good versus bad, i.e. facilities provided to passengers versus not provided. Establish your limits for fa...

How Can Six Sigma Be Applied to Passengers Handling Services in Air Transportation at an Airport?
ARAVIND, Project Manager, India, Member
I feel that first you should define the CTQs (Critical-to-Quality) for passengers handling services. Collect data for each of the CTQs and find...

Please Explain CTQs???
Jaap de Jonge, CEO, Netherlands, Editor
Hi Aravind, what are CTQs? Please reply and add some forther explanation of your advice (why...) if you can. Thanks....