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Six Sigma in Passengers Handling
Jehan Zeb, Management Consultant, Pakistan
How can Six Sigma be applied to passengers handling services in air transportation at an airport?
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Need More DetailsMatthias Bittrich, Business Consultant, Germany Hi, I need a bit more information about your task. Think about the project charter in which you exactly defined what the project is about. What is the process we talk about? A view on an end-to-end process? Or are you analyzing a bottleneck which caused dissatisfaction on the customer's side? |
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Six Sigma for Passengers HandlingZafar Kamal, Consultant, Canada Please start your project from comparison of good versus bad, i.e. facilities provided to passengers versus not provided. Establish your limits for facilities to be provided. Check cultural expectation by means of Kano analysis. Prepare list and start measure phase. If needed contact me for more information. |
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Please Explain CTQs???Jaap de Jonge, Editor, Netherlands Hi Aravind, what are CTQs? Please reply and add some forther explanation of your advice (why...) if you can. Thanks. |
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Special Interest Group Leader
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More on Six Sigma Methodology | Six Sigma Model | Six Sigma Approach
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Jagdish B Acharya