Six Sigma in Passengers Handling

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Jehan Zeb
Management Consultant, Pakistan

Six Sigma in Passengers Handling

How can Six Sigma be applied to passengers handling services in air transportation at an airport?

  Matthias Bittrich
Business Consultant, Germany

Need More Details

Hi, I need a bit more information about your task. Think about the project charter in which you exactly defined what the project is about. What is the process we talk about? A view on an end-to-end process? Or are you analyzing a bottleneck which caused dissatisfaction on the customer's side?

  Zafar Kamal
Consultant, Canada

Six Sigma for Passengers Handling

Please start your project from comparison of good versus bad, i.e. facilities provided to passengers versus not provided. Establish your limits for facilities to be provided. Check cultural expectation by means of Kano analysis. Prepare list and start measure phase. If needed contact me for more information.

Project Manager, India

How Can Six Sigma Be Applied to Passengers Handling Services in Air Transportation at an Airport?

I feel that first you should define the CTQs (Crit...

  Jaap de Jonge
Editor, Netherlands

Please Explain CTQs???

Hi Aravind, what are CTQs? Please reply and add so...


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