Six Sigma in Passengers Handling

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Best Practices Sign up Jehan Zeb Management Consultant, Pakistan Six Sigma in Passengers Handling How can Six Sigma be applied to passengers handling services in air transportation at an airport? X Welcome to the Six Sigma best practices. The topic of this particular best practice is: "Six Sigma in Passengers Handling". Please register now to read all responses and to join this discussion yourself. Log in   Matthias Bittrich Business Consultant, Germany   Need More Details Hi, I need a bit more information about your task. Think about the project charter in which you exactly defined what the project is about. What is the process we talk about? A view on an end-to-end process? Or are you analyzing a bottleneck which caused dissatisfaction on the customer's side?   Zafar Kamal Consultant, Canada   Six Sigma for Passengers Handling Please start your project from comparison of good versus bad, i.e. facilities provided to passengers versus not provided. Establish your limits for facilities to be provided. Check cultural expectation by means of Kano analysis. Prepare list and start measure phase. If needed contact me for more information.   ARAVIND Project Manager, India   How Can Six Sigma Be Applied to Passengers Handling Services in Air Transportation at an Airport? I feel that first you should define the CTQs (Crit (...)   Jaap de Jonge Editor, Netherlands   Please Explain CTQs??? Hi Aravind, what are CTQs? Please reply and add so (...) Participate and leave a comment Share your opinion, knowledge and experience or ask a question (sign up for free first) Start a new forum topic

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