Top Management Involvement Needed in Six Sigma? Yes and No
Matthias Bittrich, Business Consultant, Germany
The US-tendency is to consider 6 Sigma as a top-management-item. But (master) black belts in Europe often establish lean six sigma in the middle management
Reason: the middle management still has a true contact to the workers, employees etc., and is carrying the ideas of Kaizen, continuous improvement etc. to the personnel where it is needed.
Never forget: top management seldom has any contact or view on the company´s basic scene!
You're absolutely right that a stakeholder analysis
is really important, which is often forgotten in other kinds of project management. The outcome is sometimes shattering.
In Germany you regularly get trouble with the work council
who tries to avoid any kind of measuring. By law it cannot avoid it, but it can disturb the whole project by being an "internal terrorist" producing a bad mood. For this reason we black belts often use more Ishikawa
, benefit & effort matrix, FMEA, or in conclusion DAIC and no M, but improvements are still done by workshops with the employees. :).