Six Sigma In Inbound Call Center

Six Sigma Methodology | Six Sigma Model | Six Sigma Approach > Forum

Six Sigma In Inbound Call Center
Mohammed Imtiyaz
How can Six Sigma be used in an inbound call center? What are the basic parameters to be defined?

Six Sigma
Muniraghavulu T
Take the number of calls as opportunities and define response time as the target. If a response time is beyond the limit, then it is a d...Sign up

Call Centre Six Sigma
Most people hate calling a call center - waiting to connect to the operator is probably the bane (curse) of people's lives! The 'caller on-hold'Sign up

Six Sigma in Inbound Call Centre
J Singh, Student, Canada, Member
Consider any variable as an opportunity and the result as a target, try the scatter graph though I prefer least square regression method to verify if ...Sign up

Inbound Call Centre, my Thoughts
Melanie, Consultant, Member
Six Sigma can be used to drive higher performance, improve revenue, service and quality. You can also measure how this improvements affect your...Sign up

Six Sigma in Postal Service Business
curtis, Business Consultant, Member
@Melanie: Similar question - could it be used in reference to a postal service business, for example - to reduce co...Sign up


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Jagdish B Acharya

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