Six Sigma In Inbound Call Center
How can Six Sigma be used in an inbound call center? What are the basic parameters to be defined?
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Muniraghavulu T, India
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Six Sigma
Take the number of calls as opportunities and define response time as the target. If a response time is beyond the limit, then it is a defect. Use simple statistical tools for analysis and find a suitatable method for control and improvement.
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Heenan, Uk
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Call Centre Six Sigma
Most people hate calling a call center - waiting to connect to the operator is probably the bane (curse) of people's lives! The 'caller on-hold' time must be on top of the critical success factors short listed for any call centre Six Sigma analysis.
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Melanie, UK
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Inbound Call Centre, my Thoughts
Six Sigma can be used to drive higher performance, improve revenue, service and quality. You can als... Sign up
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