Six Sigma for Retail

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Forum 7 Lek, UK Six Sigma for Retail What is best way to measure defects in a retail business in order to improve efficiency? X Welcome to the Six Sigma forum. The topic being discussed here is: "Six Sigma for Retail". Log in   Comments Sort by date Sort by rating Rating   0 Michel van Wijk, Netherlands   'Defects' in Retail Dear Lek, your question is basically very general - it generates too many potential answers for the brief space that we have to respond. However a good technique is to analyze the processes you are addressing and the CSF's for your business, retail in this case. Example in the last category: out-of-stock, to differentiate for store either for warehouse. If you can produce a base measure for OOS in store (and this figure is often quite high), you have a good challenge for improvement. OOS in warehouse, on the other hand produces not only lack of delivery to the stores (with all result of loss of sales etc.) but also waste of costs in DC for non-productive pick-pack labour + additional effort to restore stock levels. Can continue with dozens of other examples but the issue is: analyze and define cost drivers with large(st) impact.   1 Leon Booysen Management Consultant, South Africa   Six Sigma for Retail Lek, start with customer complaints. As starting point this will indicate out of stock situations \ ... Sign up   0 sadhana ghosh Teacher, India   Defects in Retail In any process improvement one has to have measures. The CSFs are to be identified from the customer... Sign up   0 Jagdish B Acharya Consultant, India   Listing More Factors May Help in Improving Retail Sector Leon has started a good process of listing factors of failure in the retail sector. Detailed listing... Sign up   0 Cristian Bleotu, Romania   Six Sigma for Retail Hi Lek, not sure if you want to improve customer satisfaction, internal defects' reduction or effici... Sign up   Leave a comment Share your knowledge or experience

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More on Six Sigma: Summary Discussion Topics 3 Additional Six Sigma Levels The Basis of Six Sigma? Statistics and Discipline Implementing Six Sigma: Roles Six Sigma in an R&D context Six Sigma DMAIC and DMADV The 5 x Why Method (The 5 Whys) Focus of Six Sigma: The 6 Rights Statistical Process Control (SPC) Sustaining Momentum of Process Improvement over Time Is Six Sigma Enough? (To Improve the Quality Level of an Organization...) Six Sigma for Marketing The Cost of Poor Quality: Tools for Effective Control & Reduction Tools for Finding Root Cause in 6 Sigma Add Standardization to DMAIC Phases in Six Sigma (DMAICS) Evaluating Six Sigma Projects Preparing Six Sigma: Requirements Differences Between Six Sigma and TQM Hypothesis Testing in DMAIC Projects Six Sigma Effectiveness Six Sigma in Medical Transcription Disadvantages of Lean Six Sigma. Drawbacks Evaluating Six Sigma Project Leaders Best Practices Lean Six Sigma in Social Care Quality Lessons in Dealing with Contractors Six Sigma Manufacturing Example 👀 Six Sigma for Retail 6 Sigma Timeframe/Period Six Sigma Black Belt Certification Six Sigma In Inbound Call Center Six Sigma in Passengers Handling 🔥 7 Key Principles of Six Sigma Next Step after Voice Of Processes have been Defined? Good Practitioner Books on Lean - Six Sigma, S&OP? Organizational Development + Six Sigma or Lean Should Six Sigma start after Lean Implementation? Lean 6 Sigma in Laboratories

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