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Six Sigma for Retail

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Lek, UK

Six Sigma for Retail

What is best way to measure defects in a retail business in order to improve efficiency?
 

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Michel van Wijk, Netherlands
 

'Defects' in Retail

Dear Lek, your question is basically very general - it generates too many potential answers for the brief space that we have to respond. However a good technique is to analyze the processes you are addressing and the CSF's for your business, retail in this case. Example in the last category: out-of-stock, to differentiate for store either for warehouse. If you can produce a base measure for OOS in store (and this figure is often quite high), you have a good challenge for improvement. OOS in warehouse, on the other hand produces not only lack of delivery to the stores (with all result of loss of sales etc.) but also waste of costs in DC for non-productive pick-pack labour + additional effort to restore stock levels. Can continue with dozens of other examples but the issue is: analyze and define cost drivers with large(st) impact.

 
1
Leon Booysen
Management Consultant, South Africa
 

Six Sigma for Retail

Lek, start with customer complaints. As starting point this will indicate out of stock situations \ ... Sign up

 
0
sadhana ghosh
Teacher, India
 

Defects in Retail

In any process improvement one has to have measures. The CSFs are to be identified from the customer... Sign up

 
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Jagdish B Acharya
Consultant, India
 

Listing More Factors May Help in Improving Retail Sector

Leon has started a good process of listing factors of failure in the retail sector. Detailed listing... Sign up

 
0
Cristian Bleotu, Romania
 

Six Sigma for Retail

Hi Lek, not sure if you want to improve customer satisfaction, internal defects' reduction or effici... Sign up

 

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More on Six Sigma:
Summary
Discussion Topics
topic 3 Additional Six Sigma Levels
topic The Basis of Six Sigma? Statistics and Discipline
topic Implementing Six Sigma: Roles
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topic Six Sigma DMAIC and DMADV
topic The 5 x Why Method (The 5 Whys)
topic Focus of Six Sigma: The 6 Rights
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topic Sustaining Momentum of Process Improvement over Time
topic Is Six Sigma Enough? (To Improve the Quality Level of an Organization...)
topic Six Sigma for Marketing
topic The Cost of Poor Quality: Tools for Effective Control & Reduction
topic Tools for Finding Root Cause in 6 Sigma
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topic Evaluating Six Sigma Projects
topic Preparing Six Sigma: Requirements
topic Differences Between Six Sigma and TQM
topic Hypothesis Testing in DMAIC Projects
topic Six Sigma Effectiveness
topic Six Sigma in Medical Transcription
topic Disadvantages of Lean Six Sigma. Drawbacks
topic Evaluating Six Sigma Project Leaders
topic Best Practices Lean Six Sigma in Social Care
topic Quality Lessons in Dealing with Contractors
topic Six Sigma Manufacturing Example
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topic 6 Sigma Timeframe/Period
topic Six Sigma Black Belt Certification
topic Six Sigma In Inbound Call Center
topic Six Sigma in Passengers Handling
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topic Next Step after Voice Of Processes have been Defined?
topic Good Practitioner Books on Lean - Six Sigma, S&OP?
topic Organizational Development + Six Sigma or Lean
topic Should Six Sigma start after Lean Implementation?
topic Lean 6 Sigma in Laboratories
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Do you know a lot about Six Sigma? Become our SIG Leader

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Knowledge Center



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