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Six Sigma for Retail
Lek
What is best way to measure defects in a retail business in order to improve efficiency?
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'Defects' in Retail
Michel van Wijk Dear Lek, your question is basically very general - it generates too many potential answers for the brief space that we have to respond. However a goo...  |
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Six Sigma for Retail
Leon Booysen, Management Consultant, South Africa, Member Lek, start with customer complaints. As starting point this will indicate out of stock situations \ poor quality products \ poor service from s... |
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Defects in Retail
sadhana ghosh, Teacher, India, Member In any process improvement one has to have measures. The CSFs are to be identified from the customer complaints. Some of the CSFs are common and other... |
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Six Sigma for Retail
Cristian Bleotu, Business Consultant, Romania, Member Hi Lek, not sure if you want to improve customer satisfaction, internal defects' reduction or efficiency? You should probably first concentrate on ... |
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