Six Sigma for Retail

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Six Sigma for Retail
What is best way to measure defects in a retail business in order to improve efficiency?

'Defects' in Retail
Michel van Wijk
Dear Lek, your question is basically very general - it generates too many potential answers for the brief space that we have to respond. However a goo...

Six Sigma for Retail
Leon Booysen, Management Consultant, South Africa, Member
Lek, start with customer complaints. As starting point this will indicate out of stock situations \ poor quality products \ poor service from s...

Defects in Retail
sadhana ghosh, Teacher, India, Member
In any process improvement one has to have measures. The CSFs are to be identified from the customer complaints. Some of the CSFs are common and other...

Listing More Factors May Help in Improving Retail Sector
Jagdish B Acharya, Consultant, India, SIG Leader
Leon has started a good process of listing factors of failure in the retail sector. Detailed listing by more members may help....

Six Sigma for Retail
Cristian Bleotu, Business Consultant, Romania, Member
Hi Lek, not sure if you want to improve customer satisfaction, internal defects' reduction or efficiency? You should probably first concentrate on ...


Special Interest Group Leader
Jagdish B Acharya

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