Six Sigma for Retail

Six Sigma
Knowledge Center

Best Practices

Sign up


Six Sigma for Retail

What is best way to measure defects in a retail business in order to improve efficiency?

  Michel van Wijk

'Defects' in Retail

Dear Lek, your question is basically very general - it generates too many potential answers for the brief space that we have to respond. However a good technique is to analyze the processes you are addressing and the CSF's for your business, retail in this case. Example in the last category: out-of-stock, to differentiate for store either for warehouse. If you can produce a base measure for OOS in store (and this figure is often quite high), you have a good challenge for improvement. OOS in warehouse, on the other hand produces not only lack of delivery to the stores (with all result of loss of sales etc.) but also waste of costs in DC for non-productive pick-pack labour + additional effort to restore stock levels. Can continue with dozens of other examples but the issue is: analyze and define cost drivers with large(st) impact.

  Leon Booysen
Management Consultant, South Africa

Six Sigma for Retail

Lek, start with customer complaints. As starting p (...)

  sadhana ghosh
Teacher, India

Defects in Retail

In any process improvement one has to have measure (...)

  Jagdish B Acharya
Consultant, India

Listing More Factors May Help in Improving Retail Sector

Leon has started a good process of listing factors (...)

  Cristian Bleotu

Six Sigma for Retail

Hi Lek, not sure if you want to improve customer s (...)

Start a new forum topic


More on Six Sigma
Six Sigma for Marketing
Add Standardization to DMAIC Phases in Six Sigma (DMAICS)
Identifying Critical Characteristics
Differentiating Six Sigma from TQM
Six Sigma is a Story!
Evaluating Six Sigma Project Leaders
Best Practices Lean Six Sigma in Social Care
Quality Lessons in Dealing with Contractors
Six Sigma Manufacturing Example
Six Sigma Dictionary - Six Sigma Terms
Six Sigma in Textile / Confection Industry
6 Sigma in Construction Industry
6 Sigma....Frame period
Six Sigma Implementation Process
Good Practitioner Books on Lean - Six Sigma, S&OP?
Organizational Development + Six Sigma or Lean
Should Six Sigma start after Lean Implementation?
Six Sigma In Inbound Call Center
🔥Sustaining Momentum of Process Improvement over Time
Disadvantages of Lean Six Sigma. Drawbacks
Lean 6 Sigma in Laboratories
Lean Management in Retail
Quality Critical Factors
Six Sigma Approach Part I
Six Sigma Black Belt Certification
Applying Six Sigma to Landscape Architecture
Next Step after Voice Of Processes have been Defined?
Six Sigma Department
Best Practices
3 Additional Six Sigma Levels
The Basis of Six Sigma? Statistics and Discipline
Six Sigma Organization Structure
Six Sigma in an R&D context
The 5 x Why Method (The 5 Whys)
Focus of Six Sigma: The 6 Rights
Is Six Sigma Enough? (To Improve the Quality Level of an Organization...)
Statistical Process Control (SPC)
Tools for Finding Root Cause?
Evaluating Six Sigma Projects
Six Sigma DMAIC and DMADV
Six Sigma Requirements
Hypothesis Testing in DMAIC Projects
Six Sigma in Medical Transcription
Six Sigma Implementation Roles
Six Sigma for Retail
The Cost of Poor Quality: Tools for Effective Control & Reduction
Six Sigma Effectiveness
Six Sigma in Passengers Handling
Special Interest Group

Are you interested in Six Sigma? Sign up for free

Notify your students

Copy this into your study materials:

and add a hyperlink to:

Link to this discussion

Copy this HTML code to your web site:

Six Sigma
Knowledge Center

About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2021 12manage - The Executive Fast Track. V15.8 - Last updated: 19-4-2021. All names of their owners.