Consequences of AI for Management Control
What is the meaning of Artificial Intelligence for management control…
Does it represent a new, 5th system or lever for control
Or will AI in the long run be a threat for managers, replacing them?
My 2 cents is that when a firm is using artificial intelligence to make certain decisions, that could be really useful. For example to speed up the decision making, to avoid errors and to be able to take more granular decisions. However it also means at least 4 more things:
1. Those AI systems have to be able to explain how they arrived at their conclusions/decisions. Otherwise the situation becomes uncontrollable and outright dangerous.
2. A technical person has to program the AI engine so it is able to perform 1.
3. A manager will have to check and verify that the technical persons actually did 2. and that they did it well.
4. As soon as the AI system becomes self-learning (improving itself), all of the mentioned 3 things become even more important.