According to Jocelyn Goldfein, "Culture is the behavior you reward and punish". In other words, behavior will shape culture. Behavior which is based on the unwritten rules is what will determine the course of the organization or the real culture of organization. Therefore, the unwritten rules can be equally powerful as the existing written rules or organizational mission statements.
To update our existing organization culture we need to assess the unwritten rules from time to time to see whether they are still in line with what is desired.
Karen Niovitich Davis, 2019 HBR shows how we should do that:
1. Write out the unwritten rules, whether what is in people's minds is still in accordance with what the organization wants.
2. Challenge your accepted norms. The organization's leader must periodically evaluate whether the unwritten rules still reflect what the leader has set.
3. Overcommunicate when the goal posts move. With the development of business it will require changes in beha (...) Read more? Sign up for free