Limitations of Root Cause Analysis
A. Achour, Analyst, Germany, Member
One point to add on RCA models if I may. RCA as known generally focuses on problems then moves on to cause and effect to get to the root cause.
I find this approach unpractical while 4. problems take different forms from various perspectives
. A problem for one party isn't necessarily seen as a problem from another party and this could lead to conflict but if the influential party wins the debate (which is always so), the solution is going to be based on the problem as seen from the stronger party. We see many solutions today resolve the problem core, but give birth to new problems.
Another approach which I find a lot more practical is to focus on the effected company goals
and from here ellaborate on the cause and effect relationship.
In this way, no matter how parties disagree on how they understand the problem, their perspectives on affected goals are all the same.