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Leon Booysen
Management Consultant, South Africa
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Links between Root Cause Analysis and Business Process Improvement
Let's get some views on the interaction or link between RCA and Business Process Management (BPM) or Business Process Improvement.
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Bill Wilson
Analyst, Canada
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Integrated Business Process Improvement & Root Cause Analysis
My thinking is that RCA ought to be an integral component of Business Process Management.
Initial process design, and then later optimization and/or re-engineering, should all be informed by the outputs of any relevant RCAs.
Perhaps the RCAs were initiated due to findings from process monitoring activities.
Finally, when RCA is used within BPM, the outputs from RCA should usually be framed in a manner that is consistent with that overall process management regimen. (I say "usually" here because I can see RCA potentially finding that the company's BPM implementation is flawed in someway.)
Regards!
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Dean Ding
China
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RCA is the Best Way to Improve Business Processes
In my opinion, RCA is a part of Business Process I (...)
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