Integrated Business Process Improvement & Root Cause Analysis
Bill Wilson, Analyst, Canada, SIG Leader
My thinking is that RCA ought to be an integral component of Business Process Management.
Initial process design, and then later optimization and/or re-engineering, should all be informed by the outputs of any relevant RCAs.
Perhaps the RCAs were initiated due to findings from process monitoring activities.
Finally, when RCA is used within BPM, the outputs from RCA should usually be framed in a manner that is consistent with that overall process management regimen. (I say "usually" here because I can see RCA potentially finding that the company's BPM implementation is flawed in someway.)
Regards!
