How do I Create a List of All Processes in a Company?

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Mate Mohacsi, Student (Other), Netherlands
Hi everybody, I'm a new intern of a company and I need to develop a roles and responsibility matrix. My question is: how could I list all the processes within the whole company? I'm trying to do it top down, but it seems to be a challenge. Anyone any experience? Thanks a lot for your ideas... (...) Read more? Sign up for free

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  Edwin Loring, Management Consultant, Netherlands
 

Listing All Processes for an Organization

Hi Mate, because it has to remain a challenge for you I will offer you two remarks. Telling you how to do it would mean you learn less :-)
The first one is that doing things 'top-down', while searching for processes, implies to me that you will not find a process, but an organisational structure.
The second one is that in our process models, we use four (4) types of processes:
1. Management processes (to govern the organisation)
2. Operational processes (core business: e.g. Procurement, Marketing, Sales etc.),
3. Supporting processes (e.g. Finance and Administration, HRM)
4. Improvement processes
In essence, you should ask yourself these questions: what is the company's input and output? And: what happens in the company to make an output from the input?
I think these remarks and questions enable you getting a step further. Please let me know whether it was helpful to you.
Kind regards, Edwin.

  Mate Mohacsi, Student (Other), Netherlands
 

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  Bernard Robertson-Dunn, Consultant, Australia
 

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