Value Chain for Services Industry
I have read somewhere, that this model is not applicable for services industry, is it true? And does anybody know, if possible, a good model for strategic management for services industry? Thank you!
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Bernadette, Kenya
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Value Chain can be Applied in Any Organisation
Value chain is applicable in any organisation since primary and support activities are found in all organisations in some form.
They are always present and there can be a cost advantage in optimizing both primary and support activities.
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