Heizer wrote there are 10 decision areas of operation Management:
1. Goods and Services Design, 2. Quality Management, 3. Process and Capacity Design, 4. Location, 5. Layout Design, 6. Human Resources and , 7. Supply Chain Management, 8. Inventory, Material Requirements Planning and JIT, 9. Intermediate and Short-term Scheduling, 10. Maintenance
Source: Heizer, Jay, and Render, Barry. Operations Management, Upper Saddle River, New Jersey: Prentice Hall, 2007.
How are each of these 10 decisions of operation management applied in a company and are they different for the operations of a services versus a physical goods producing company?
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