Heizer wrote there are 10 decision areas of operation Management:
1. Goods and Services Design, 2. Quality Management, 3. Process and Capacity Design, 4. Location, 5. Layout Design, 6. Human Resources and Job Design, 7. Supply Chain Management, 8. Inventory, Material Requirements Planning and JIT, 9. Intermediate and Short-term Scheduling, 10. Maintenance
Source: Heizer, Jay, and Render, Barry. Operations Management, Upper Saddle River, New Jersey: Prentice Hall, 2007.
How are each of these 10 decisions of operation management applied in a company and are they different for the operations of a services versus a physical goods producing company?
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