Chief Enabling Officer




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Sylvia Grant
Consultant, Australia

Chief Enabling Officer

In a predominantly knowledge-based organization, it would be more productive for a CEO to see himself as a 'Chief Enabling Officer', and adopt the philosophy of the book "Employees first, customers second" by Vineet Nayar.
The CEO as chief enabling officer would use his/her position to empower personnel in a knowledge-based organization, encourage innovation, employee participation in decision making, idea development, skills transfer or cross-skilling, and lead the synergies towards excellence in customer service. A confident CEO would also encourage employees to participate in problem solving, even at the highest organizational levels, eg a CEO could have a website where he/she could describe problems and invite suggestions for their resolution.
Vineet Nayar's book is particularly relevant because the author shares his own experiences, and demonstrates that this approach is effective. Under the leadership of Vineet Nayar, HCLT has been voted the ‘Best Employer in India and Asia’ by Hewitt, the ‘Best Employer in UK’ by CRF, and also won the ‘Workforce Management Optimas Award for Human Resources Innovation’ in USA, was rated among the ‘World’s Most Democratic Workplaces by WorkBlu’, and was recognized by Fortune as the ‘World’s Most Modern Management’.
I am not easily impressed by either books or new ideas - however, Vineet Nayar's book [Employees First, Customers Second] is like a breath of fresh air. In today's knowledge-based organizations, where more and more employees are Gen-Y who would absolutely reject the 'Command and Control' leadership style, Vineet Nayar's approach becomes even more relevant. The fact that he has actually put his ideas into practice makes it all the more significant. Employees of service provider organizations these days not only come into direct contact with the customer, but also with the customer's employees. I believe it is not difficult to accept the fact that employees who work in an environment that is energizing [rather than enervating], dynamic, and facilitating, within a culture that is inclusive and transparent, are employees who practise personal discipline, thought discipline, and action discipline.
 

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Padmanabhan
Civil Engineer, United Arab Emirates
 

Chief Enabling Officer

For a considerable number of years, I have acted in this manner for our department. I am not the CEO... Sign up

 
6
Eric Schmitz
Consultant, Belgium
 

Customers First Always

CEO's (and others) can be successful with the wrong strategies. And this seems one of those wrong st... Sign up

 
5
sudhakaran
Professor, India
 

CEO's Role is Changing

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4
Ted Garrison
Management Consultant, United States
 

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5
Kenneth W. Hein, United States
 

Attitude is the Key... not a Label

Utimately, it is a leader's attitude, in this case the one called the CEO, that will determine how t... Sign up

 
3
Gary Wong
Consultant, Canada
 

Execution & Enabling

As per Wikipedia, "enabling" has a double meaning. I prefer the positive view where one authorizes r... Sign up

 
3
karel sovak
Professor, United States
 

Supposition of CEO

While knowledge management is important, a CEO cannot put one over the other - employees and custome... Sign up

 
6
Charles Tombazian, United States
 

Employee First Works!

The 'employee first'-mantra has been successfully proven to deliver extraordinary business results. ... Sign up

 
1
R. Ganesh
Manager, Saudi Arabia
 

Sam Walton on CEO

I think the confusion is cleared by the following, said by Sam Walton. "Organizations are successful... Sign up

 
1
Klaver
Project Manager, Netherlands
 

Employees and Quality First and Customer Second

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3
Mansingh Jaswal
Director, India
 

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3
Mary Igo
Strategy Consultant, United States
 

Chief Enabling Officer

I hadn't thought about it that way, but I have to agree that if you are taking care of employees, no... Sign up

 
2
Erdohegyi Gabor
Management Consultant, Hungary
 

The Corporate Culture Will (Automatically) Reflect the Views of Top Management

A corporate culture is a set of principles, values, rules, patterns of attitude, good traditions, et... Sign up

 
0
Michael Park
Strategy Consultant, United States
 

The Customer Always Comes First

I understand your thinking. Investment into your people is important and a viable competitive advant... Sign up

 
3
Dea Mandery, United States
 

Chief Empowerment Officer

I think this is a great concept, and agree with the posts that indicate what an enormously positive ... Sign up

 
-2
Jeff Gordon
CEO, United States
 

Enable Employees to Satisfy Customer Needs

We must never forget that business exists for only one reason: to create customers. Anything the CEO... Sign up

 
2
KATHRYN STEINER, MBA
Entrepreneur, United States
 

Employees Commitment Translates Into Long Term Customer Satisfaction

If employees are onboard with the company strategic vision, it will propel them to contribute to wha... Sign up

 
2
Dr Gary Jones
Business Consultant, Australia
 

The Term 'Enable' as in Chief Enabling Officer

The term 'enabler' stemmed initially from a psychological perspective that describes a person that a... Sign up

 
3
Arif ur Rehman
Professor, Pakistan
 

CEO is Like the Conductor of an Orchestra!

You can’t ‘flute’ a symphony... For that you need an orchestra! And for the best ‘recital’ you nee... Sign up

 
1
Samir Desai, India
 

Who likes Chief Enabling Officer

In a lighter vein: all those who are not CEO would like the concept of chief enabling officer...... Sign up

 
0
Arif ur Rehman
Professor, Pakistan
 

The Chief Enabling Officer

Samir, The moment you decide to 'carry' people along - while fully aware of their needs and capabil... Sign up

 
0
Renella Bandinelli
Italy
 

Enabling CEO

In a predominantly knowledge-based organization, leadership attitude has to be devoted to improvemen... Sign up

 
0
Joseph Pangilinan
Turnaround Manager, Philippines
 

CEO: Enabling, but also Navigating, Engaging and Controlling

The role of a chief executive officer is to lead the company in its efforts to execute the chosen te... Sign up

 
0
Arif ur Rehman
Professor, Pakistan
 

CEO - Leading Through Serving

I've always held that internal customers (our employees) come well ahead of external customers. Th... Sign up

 
0
Charles Tombazian, United States
 

CEO -- > Chief Enabling Officer

OK, so we have lots of validation from around our globe that employees come first and the CEO's job ... Sign up

 
2
Dr Gary Jones
Business Consultant, Australia
 

A General CEO is Needed After All

Charles you have hit the nail on the head. Its a very complex situation. The variables such as emplo... Sign up

 
0
Dinaz, India
 

Chief Enabling Officer

I totally understand the perspective from which this blog has been written. From the holistic point ... Sign up

 
0
Arif ur Rehman
Professor, Pakistan
 

Real Leadership

Real leadership begins with legal compliance, and sensible stewardship. This must shade well into e... Sign up

 
0
Sylvia Grant
Consultant, Australia
 

How to Create an Enabling Work Environment

Predicated on the assumption that employees who work in an 'enabling' environment will consistently ... Sign up

 
3
Arif ur Rehman
Professor, Pakistan
 

Creating an Enabling Work Environment

A matrix structure is highly supportive of the channels of open and informal communication and is al... Sign up

 
0
Dr Gary Jones
Business Consultant, Australia
 

The CEO as Chief Enabling Officer

Hi Sylvia, the first part of your question what STRUCTURE would best facilitate an enabling workplac... Sign up

 
0
Sylvia Grant
Consultant, Australia
 

Creating an Enabling Environment

I believe a flat organizational structure (rather than pyramidal) would best foster an enabling envi... Sign up

 
1
Charles Tombazian, United States
 

Creating an Enabling Work Environment

Couldn't agree more with Sylvia. People watching people watching people work is a product of the ind... Sign up

 
0
KATHRYN STEINER, MBA
Entrepreneur, United States
 

Behavioral Characteristics versus Leadership Traits

Gary, I really favor the Japanese consensual management style, however, this method is difficult to ... Sign up

 
0
Bill Boynton
Teacher, United States
 

Enabling

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0
Arif ur Rehman
Professor, Pakistan
 

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2
KATHRYN STEINER, MBA
Entrepreneur, United States
 

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I suppose motherhood in many respects has prepared me well for leadership, since I always know my da... Sign up

 
2
Dr Gary Jones
Business Consultant, Australia
 

Actions Speak Louder Than Words

Never a truer word spoken Katherine. Out is the saying 'do as I say not what I do'. Without textual ... Sign up

 
0
Arif ur Rehman
Professor, Pakistan
 

The Precarious Balance

@Kathryn Pawley Steiner: I fully endorse your views – whatever the relationships we simply cannot ha... Sign up

 
0
Joseph Matovu
Uganda
 

Productivity: Shrinking Staff, Expanded Sales

Certainly the productivity paradigm points to customer supremacy; the humane dimension of human reso... Sign up

 
0
Arif ur Rehman
Professor, Pakistan
 

Supremacy of the Customer: the Unchanging Paradigm!

@Joseph Matovu Supremacy of the customer – whether internal or external – is the only variable that... Sign up

 
0
Charles Tombazian, United States
 

Triple Bottom Line

@Arif Ur Rehman: love your unchanging paradigm notion Arif that thcustomer reigns supreme. I do thi... Sign up

 
0
OGUNMOLA JOHN OLA.
Nigeria
 

Chief Enabling Officer

Every organisation that wishes to continue to grown and remain in existence must strife to satisfy i... Sign up

 
0
KATHRYN STEINER, MBA
Entrepreneur, United States
 

Satisfaction of Customers Should not Be at Expense of Employees

I think that the upper management and CEO's, and all levels of management should get on the phones a... Sign up

 
3
Nancy Muttu
Manager, Uganda
 

Vineet Nayar's Book

Vineet Nayar's book brings out a very important view on management. The right work environment impro... Sign up

 
2
Sylvia Grant
Consultant, Australia
 

Employees First, Then Customers First

@Nancy Muttu : In response to your statement that the title "Employees First, Customers Second" by V... Sign up

   

More on Seven Surprises for New CEOs:
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👀Chief Enabling Officer
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