Chief Enabling Officer


 
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Chief Enabling Officer
Sylvia Grant, Consultant, Australia, Member
In a predominantly knowledge-based organization, it would be more productive for a CEO to see himself as a 'Chief Enabling Officer', and adopt the philosophy of the book "Employees first, customers second" by Vineet Nayar.
The CEO as chief enabling officer would use his/her position to empower personnel in a knowledge-based organization, encourage innovation, employee participation in decision making, idea development, skills transfer or cross-skilling, and lead the synergies towards excellence in customer service. A confident CEO would also encourage employees to participate in problem solving, even at the highest organizational levels, eg a CEO could have a website where he/she could describe problems and invite suggestions for their resolution.
Vineet Nayar's book is particularly relevant because the author shares his own experiences, and demonstrates that this approach is effective. Under the leadership of Vineet Nayar, HCLT has been voted the ‘Best Employer in Ind...Sign up
 

 
Chief Enabling Officer
Padmanabhan, Civil Engineer, United Arab Emirates, Member
For a considerable number of years, I have acted in this manner for our department. I am not the CEO, though....Sign up
 

 
Customers First Always
Eric Schmitz, Belgium, Premium Member
CEO's (and others) can be successful with the wrong strategies. And this seems one of those wrong strategies. A company and his CEO are there to provi...Sign up
 

 
CEO's Role is Changing
sudhakaran, Professor, India, Member
The CEO must come out of the "Command and Control" mind set and start "Connect and Collaborate".
Three Cs of importance here are co...Sign up
 

 
Reality Check
Ted Garrison, Management Consultant, United States, Member
It's hard to get CEO's to realize they aren't that important - they are just a cog with a specific task to do like the rest of the people.
...Sign up
 

 
Attitude is the Key... not a Label
Kenneth W. Hein, Strategy Consultant, United States, Member
Utimately, it is a leader's attitude, in this case the one called the CEO, that will determine how they fulfill their duties and responsibilities. Ref...Sign up
 

 
Execution & Enabling
Gary Wong, Consultant, Canada, Premium Member
As per Wikipedia, "enabling" has a double meaning. I prefer the positive view where one authorizes resources, primarily time and money, to allow an...Sign up
 

 
Supposition of CEO
karel sovak, Professor, United States, Member
While knowledge management is important, a CEO cannot put one over the other - employees and customers have to be the same priority. The issue with on...Sign up
 

 
Employee First Works!
Charles Tombazian, Management Consultant, United States, Member
The 'employee first'-mantra has been successfully proven to deliver extraordinary business results.
Ex-CEO of Southwest Airlines, Herb Kel...Sign up
 

 
Sam Walton on CEO
R. Ganesh, Manager, Saudi Arabia, Member
I think the confusion is cleared by the following, said by Sam Walton. "Organizations are successful, when all the employees know that the CEO is the ...Sign up
 

 
Employees and Quality First and Customer Second
Klaver, Project Manager, Netherlands, Member
Every manager should enable his/ her team (strategic, tactic and operational) to execute (perform) at its best and deliver quality to their customers ...Sign up
 

 
CEO as Leader Enables Certain Eco-systems to Evolve
Mansingh Jaswal, Director, India, Member
In order to create sustainable competitive advantage, it is important to have an ecosystem where knowledge conversions lead to innovations, where cust...Sign up
 

 
Chief Enabling Officer
Mary Igo, Strategy Consultant, United States, Member
I hadn't thought about it that way, but I have to agree that if you are taking care of employees, not necessarily enabling but teaching and mentoring,...Sign up
 

 
The Corporate Culture Will (Automatically) Reflect the Views of Top Management
Erdohegyi Gabor , Management Consultant, Hungary, Member
A corporate culture is a set of principles, values, rules, patterns of attitude, good traditions, etc. The culture consciously aims to deliver a clear...Sign up
 

 
The Customer Always Comes First
Michael Park, Strategy Consultant, United States, Member
I understand your thinking. Investment into your people is important and a viable competitive advantage, of course!
But the customer always comes...Sign up
 

 
Chief Empowerment Officer
Dea Mandery, Project Manager, United States, Member
I think this is a great concept, and agree with the posts that indicate what an enormously positive impact it can have on the bottom line overall. I'v...Sign up
 

 
Enable Employees to Satisfy Customer Needs
Jeff Gordon, CEO, United States, Member
We must never forget that business exists for only one reason: to create customers. Anything the CEO does to enable their employees to innovate...Sign up
 

 
Employees Commitment Translates Into Long Term Customer Satisfaction
KATHRYN STEINER, MBA, Entrepreneur, United States, Member
If employees are onboard with the company strategic vision, it will propel them to contribute t...Sign up
 

 
The Term 'Enable' as in Chief Enabling Officer
Dr Gary Jones, Business Consultant, Australia, Member
The term 'enabler' stemmed initially from a psychological perspective that describes a person that assists a person carrying out errant behavio...Sign up
 

 
CEO is Like the Conductor of an Orchestra!
Arif ur Rehman, Professor, Pakistan, Member
You can’t ‘flute’ a symphony... For that you need an orchestra!
And for the best ‘recital’ you need the conductor who senses every...Sign up
 

 
Who likes Chief Enabling Officer
Samir Desai, Manager, India, Member
In a lighter vein: all those who are not CEO would like the concept of chief enabling officer......Sign up
 

 
The Chief Enabling Officer
Arif ur Rehman, Professor, Pakistan, Member
Samir,
The moment you decide to 'carry' people along - while fully aware of their needs and capabilities - you are the chief enabling officer....Sign up
 

 
Enabling CEO
Renella Bandinelli, Italy, Member
In a predominantly knowledge-based organization, leadership attitude has to be devoted to improvement.
Improvements must be shared in all organi...Sign up
 

 
CEO: Enabling, but also Navigating, Engaging and Controlling
Joseph Pangilinan, Turnaround Manager, Philippines, Member
The role of a chief executive officer is to lead the company in its efforts to execute the chosen team strategy, in order to achieve specific goals. I...Sign up
 

 
CEO - Leading Through Serving
Arif ur Rehman, Professor, Pakistan, Member
I've always held that internal customers (our employees) come well ahead of external customers.
Thus ‘employees first, customer second’ doesn't ...Sign up
 

 
CEO -- > Chief Enabling Officer
Charles Tombazian, Management Consultant, United States, Member
OK, so we have lots of validation from around our globe that employees come first and the CEO's job is to create the culture and environment where emp...Sign up
 

 
A General CEO is Needed After All
Dr Gary Jones, Business Consultant, Australia, Member
Charles you have hit the nail on the head. Its a very complex situation. The variables such as employee engagement, attaining customer loyalty and pro...Sign up
 

 
Chief Enabling Officer
Dinaz, HR Consultant, Member
I totally understand the perspective from which this blog has been written. From the holistic point of view leaders as enablers are like "multipliers"...Sign up
 

 
Real Leadership
Arif ur Rehman, Professor, Pakistan, Member
Real leadership begins with legal compliance, and sensible stewardship.
This must shade well into ethical governance, aligned to professional dis...Sign up
 

 
How to Create an Enabling Work Environment
Sylvia Grant, Consultant, Australia, Member
Predicated on the assumption that employees who work in an 'enabling' environment will consistently deliver quality service, it begs the question: "Wh...Sign up
 

 
Creating an Enabling Work Environment
Arif ur Rehman, Professor, Pakistan, Member
A matrix structure is highly supportive of the channels of open and informal communication and is also s...Sign up
 

 
The CEO as Chief Enabling Officer
Dr Gary Jones, Business Consultant, Australia, Member
Hi Sylvia, the first part of your question what STRUCTURE would best facilitate an enabling workplace, my opinion is that it's not the structure that ...Sign up
 

 
Creating an Enabling Environment
Sylvia Grant, Consultant, Australia, Member
I believe a flat organizational structure (rather than pyramidal) would best foster an en...Sign up
 

 
Creating an Enabling Work Environment
Charles Tombazian, Management Consultant, United States, Member
Couldn't agree more with Sylvia. People watching people watching people work is a product of the industrial age. 21st century leadership and organizat...Sign up
 

 
Behavioral Characteristics versus Leadership Traits
KATHRYN STEINER, MBA, Entrepreneur, United States, Member
Gary, I really favor the Japanese consensual management style, however, this method is difficult to implement in many US corporations?
This is no...Sign up
 

 
Enabling
Bill Boynton, Teacher, United States, Member
Dr. Stephen Covey in his book "The Seven Habits of Highly Effective People" talks about the inside-out approach for change from an organizational pers...Sign up
 

 
Leadership - the Balance
Arif ur Rehman, Professor, Pakistan, Member
A sane, palpable balance among the three i.e. character, skills and attitude are fundamental to leadership effectiveness.
While Blake and ...Sign up
 

 
Leadership-the Balance-leaders Actions Speak Louder Than Words
KATHRYN STEINER, MBA, Entrepreneur, United States, Member
I suppose motherhood in many respects has prepared me well for leadership, since I always know my daughter is watching my actions, not my words......Sign up
 

 
Actions Speak Louder Than Words
Dr Gary Jones, Business Consultant, Australia, Member
Never a truer word spoken Katherine. Out is the saying 'do as I say not what I do'. Without textual placement Shakespeare proffered no better synonymo...Sign up
 

 
The Precarious Balance
Arif ur Rehman, Professor, Pakistan, Member
@Kathryn Pawley Steiner: I fully endorse your views – whatever the relationships we simply cannot have double standa...Sign up
 

 
Productivity: Shrinking Staff, Expanded Sales
Joseph Matovu, Uganda, Member
Certainly the productivity paradigm points to customer supremacy; the humane dimension of human resources notwithstanding....Sign up
 

 
Supremacy of the Customer: the Unchanging Paradigm!
Arif ur Rehman, Professor, Pakistan, Member
@Joseph Matovu
Supremacy of the customer – whether internal or external – is the only variable that does not ch...Sign up
 

 
Triple Bottom Line
Charles Tombazian, Management Consultant, United States, Member
@Arif Ur Rehman: love your unchanging paradigm notion Arif that thcustomer reigns supreme.
I do think things ar...Sign up
 

 
Chief Enabling Officer
OGUNMOLA JOHN OLA., Nigeria, Member
Every organisation that wishes to continue to grown and remain in existence must strife to satisfy its customers. This desire for continuity and growt...Sign up
 

 
Satisfaction of Customers Should not Be at Expense of Employees
KATHRYN STEINER, MBA, Entrepreneur, United States, Member
I think that the upper management and CEO's, and all levels of management should get on the phones and take calls from customers, surprise a few that ...Sign up
 

 
Vineet Nayar's Book
Nancy Muttu, Manager, Uganda, Member
Vineet Nayar's book brings out a very important view on management. The right work environment improves productivity which at the end of the day, is b...Sign up
 

 
Employees First, Then Customers First
Sylvia Grant, Consultant, Australia, Member
@Nancy Muttu : In response to your statement that the title "Employees First, Customers Second" by Vineet Nayar coul...Sign up
 

 
 


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