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Sylvia Grant, Consultant, Australia
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In a predominantly knowledge-based organization, it would be more productive for a CEO to see himself as a 'Chief Enabling Officer', and adopt the philosophy of the book "Employees first, customers second" by Vineet Nayar.
The CEO as chief enabling officer would use his/her position to empower personnel in a knowledge-based organization, encourage innovation, employee participation in decision making, idea development, skills transfer or cross-skilling, and lead the synergies towards excellence in customer service. A confident CEO would also encourage employees to participate in problem solving, even at the highest organizational levels, eg a CEO could have a website where he/she could describe problems and invite suggestions for their resolution.
Vineet Nayar's book is particularly relevant because the author shares his own experiences, and demonstrates that this approach is effective. Under the leadership of Vineet Nayar, HCLT has been voted the ‘Best Employer in India and Asia’ by (...) Read more? Sign up for free
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Padmanabhan, Civil Engineer, United Arab Emirates
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Chief Enabling Officer
For a considerable number of years, I have acted i (...)
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Eric Schmitz, Consultant, Belgium
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Customers First Always
CEO's (and others) can be successful with the wron (...)
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sudhakaran, Professor, India
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CEO's Role is Changing
The CEO must come out of the "Command and Control" (...)
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Ted Garrison, Management Consultant, United States
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Reality Check
It's hard to get CEO's to realize they aren't that (...)
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Kenneth W. Hein
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Attitude is the Key... not a Label
Utimately, it is a leader's attitude, in this case (...)
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Gary Wong, Consultant, Canada
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Execution & Enabling
As per Wikipedia, "enabling" has a double meaning. (...)
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karel sovak, Professor, United States
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Supposition of CEO
While knowledge management is important, a CEO can (...)
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Charles Tombazian, Management Consultant, United States
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Employee First Works!
The 'employee first'-mantra has been successfully (...)
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R. Ganesh, Manager, Saudi Arabia
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Sam Walton on CEO
I think the confusion is cleared by the following, (...)
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Klaver, Project Manager, Netherlands
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Employees and Quality First and Customer Second
Every manager should enable his/ her team (strateg (...)
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Mansingh Jaswal, Director, India
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CEO as Leader Enables Certain Eco-systems to Evolve
In order to create sustainable competitive advanta (...)
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Mary Igo, Strategy Consultant, United States
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Chief Enabling Officer
I hadn't thought about it that way, but I have to (...)
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Erdohegyi Gabor , Management Consultant, Hungary
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The Corporate Culture Will (Automatically) Reflect the Views of Top Management
A corporate culture is a set of principles, values (...)
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Michael Park, Strategy Consultant, United States
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The Customer Always Comes First
I understand your thinking. Investment into your p (...)
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Dea Mandery
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Chief Empowerment Officer
I think this is a great concept, and agree with th (...)
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Jeff Gordon, CEO, United States
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Enable Employees to Satisfy Customer Needs
We must never forget that business exists for only (...)
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KATHRYN STEINER, MBA, Entrepreneur, United States
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Employees Commitment Translates Into Long Term Customer Satisfaction
If employees are onboard with the company , it wil (...)
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Dr Gary Jones, Business Consultant, Australia
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The Term 'Enable' as in Chief Enabling Officer
The term 'enabler' stemmed initially from a psycho (...)
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Arif ur Rehman, Professor, Pakistan
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CEO is Like the Conductor of an Orchestra!
You can’t ‘flute’ a symphony... For that you need (...)
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Samir Desai
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Who likes Chief Enabling Officer
In a lighter vein: all those who are not CEO would (...)
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Arif ur Rehman, Professor, Pakistan
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The Chief Enabling Officer
Samir,
The moment you decide to 'carry' people al (...)
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Renella Bandinelli, Italy
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Enabling CEO
In a predominantly knowledge-based organization, l (...)
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Joseph Pangilinan, Turnaround Manager, Philippines
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CEO: Enabling, but also Navigating, Engaging and Controlling
The role of a chief executive officer is to lead t (...)
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Arif ur Rehman, Professor, Pakistan
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CEO - Leading Through Serving
I've always held that internal customers (our empl (...)
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Charles Tombazian, Management Consultant, United States
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CEO -- > Chief Enabling Officer
OK, so we have lots of validation from around our (...)
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Dr Gary Jones, Business Consultant, Australia
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A General CEO is Needed After All
Charles you have hit the nail on the head. Its a v (...)
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Dinaz, HR Consultant
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Chief Enabling Officer
I totally understand the perspective from which th (...)
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Arif ur Rehman, Professor, Pakistan
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Real Leadership
Real leadership begins with legal compliance, and (...)
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Sylvia Grant, Consultant, Australia
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How to Create an Enabling Work Environment
Predicated on the assumption that employees who wo (...)
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Arif ur Rehman, Professor, Pakistan
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Creating an Enabling Work Environment
A is highly supportive of the channels of open an (...)
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Dr Gary Jones, Business Consultant, Australia
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The CEO as Chief Enabling Officer
Hi Sylvia, the first part of your question what ST (...)
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Sylvia Grant, Consultant, Australia
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Creating an Enabling Environment
I believe a (rather than pyramidal) would best fo (...)
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Charles Tombazian, Management Consultant, United States
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Creating an Enabling Work Environment
Couldn't agree more with Sylvia. People watching p (...)
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KATHRYN STEINER, MBA, Entrepreneur, United States
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Behavioral Characteristics versus Leadership Traits
Gary, I really favor the Japanese consensual manag (...)
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Bill Boynton, Teacher, United States
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Enabling
Dr. Stephen Covey in his book "The Seven Habits of (...)
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Arif ur Rehman, Professor, Pakistan
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Leadership - the Balance
A sane, palpable balance among the three i.e. char (...)
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KATHRYN STEINER, MBA, Entrepreneur, United States
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Leadership-the Balance-leaders Actions Speak Louder Than Words
I suppose motherhood in many respects has prepared (...)
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Dr Gary Jones, Business Consultant, Australia
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Actions Speak Louder Than Words
Never a truer word spoken Katherine. Out is the sa (...)
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Arif ur Rehman, Professor, Pakistan
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The Precarious Balance
@: I fully endorse your views – whatever the relat (...)
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Joseph Matovu, Uganda
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Productivity: Shrinking Staff, Expanded Sales
Certainly the productivity paradigm points to cust (...)
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Arif ur Rehman, Professor, Pakistan
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Supremacy of the Customer: the Unchanging Paradigm!
@
Supremacy of the customer – whether internal or (...)
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Charles Tombazian, Management Consultant, United States
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Triple Bottom Line
@: love your unchanging paradigm notion Arif that (...)
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OGUNMOLA JOHN OLA., Nigeria
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Chief Enabling Officer
Every organisation that wishes to continue to grow (...)
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KATHRYN STEINER, MBA, Entrepreneur, United States
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Satisfaction of Customers Should not Be at Expense of Employees
I think that the upper management and CEO's, and a (...)
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Nancy Muttu, Manager, Uganda
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Vineet Nayar's Book
Vineet Nayar's book brings out a very important vi (...)
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Sylvia Grant, Consultant, Australia
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Employees First, Then Customers First
@ : In response to your statement that the title " (...)
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