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Chief Enabling Officer
Sylvia Grant, Consultant, Australia, Member
In a predominantly knowledge-based organization, it would be more productive for a CEO to see himself as a 'Chief Enabling Officer', and adopt the philosophy of the book "Employees first, customers second" by Vineet Nayar.
The CEO as chief enabling officer would use his/her position to empower personnel in a knowledge-based organization, encourage innovation, employee participation in decision making, idea development, skills transfer or cross-skilling, and lead the synergies towards excellence in customer service. A confident CEO would also encourage employees to participate in problem solving, even at the highest organizational levels, eg a CEO could have a website where he/she could describe problems and invite suggestions for their resolution.
Vineet Nayar's book is particularly relevant because the author shares his own experiences, and demonstrates that this approach is effective. Under the leadership of Vineet Nayar, HCLT has been voted the ‘Best Employer in Ind...
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Chief Enabling Officer
Padmanabhan, Civil Engineer, United Arab Emirates, Member For a considerable number of years, I have acted in this manner for our department. I am not the CEO, though....
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Customers First Always
Eric Schmitz, Consultant, Belgium, Premium Member CEO's (and others) can be successful with the wrong strategies. And this seems one of those wrong strategies. A company and his CEO are there to provi...
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CEO's Role is Changing
sudhakaran, Professor, India, Member The CEO must come out of the " Command and Control" mind set and start " Connect and Collaborate".
Three Cs of importance here are co...
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Reality Check
Ted Garrison, Management Consultant, United States, Member It's hard to get CEO's to realize they aren't that important - they are just a cog with a specific task to do like the rest of the people. ...
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Attitude is the Key... not a Label
Kenneth W. Hein, Strategy Consultant, United States, Member Utimately, it is a leader's attitude, in this case the one called the CEO, that will determine how they fulfill their duties and responsibilities. Ref...
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Execution & Enabling
Gary Wong, Consultant, Canada, Premium Member As per Wikipedia, "enabling" has a double meaning. I prefer the positive view where one authorizes resources, primarily time and money, to allow an...
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Supposition of CEO
karel sovak, Professor, United States, Member While knowledge management is important, a CEO cannot put one over the other - employees and customers have to be the same priority. The issue with on...
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Employee First Works!
Charles Tombazian, Management Consultant, United States, Member The 'employee first'-mantra has been successfully proven to deliver extraordinary business results.
Ex-CEO of Southwest Airlines, Herb Kel...
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Sam Walton on CEO
R. Ganesh, Manager, Saudi Arabia, Member I think the confusion is cleared by the following, said by Sam Walton. "Organizations are successful, when all the employees know that the CEO is the ...
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Employees and Quality First and Customer Second
Klaver, Project Manager, Netherlands, Member Every manager should enable his/ her team (strategic, tactic and operational) to execute (perform) at its best and deliver quality to their customers ...
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Chief Enabling Officer
Mary Igo, Strategy Consultant, United States, Member I hadn't thought about it that way, but I have to agree that if you are taking care of employees, not necessarily enabling but teaching and mentoring,...
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The Customer Always Comes First
Michael Park, Strategy Consultant, United States, Member I understand your thinking. Investment into your people is important and a viable competitive advantage, of course!
But the customer always comes...
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Chief Empowerment Officer
Dea Mandery, Project Manager, United States, Member I think this is a great concept, and agree with the posts that indicate what an enormously positive impact it can have on the bottom line overall. I'v...
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Enable Employees to Satisfy Customer Needs
Jeff Gordon, CEO, United States, Member We must never forget that business exists for only one reason: to create customers. Anything the CEO does to enable their employees to innovate...
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The Term 'Enable' as in Chief Enabling Officer
Dr Gary Jones, Business Consultant, Australia, Member The term 'enabler' stemmed initially from a psychological perspective that describes a person that assists a person carrying out errant behavio...
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CEO is Like the Conductor of an Orchestra!
Arif ur Rehman, Professor, Pakistan, Member You can’t ‘flute’ a symphony... For that you need an orchestra!
And for the best ‘recital’ you need the conductor who senses every...
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Who likes Chief Enabling Officer
Samir Desai, Manager, India, Member In a lighter vein: all those who are not CEO would like the concept of chief enabling officer......
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The Chief Enabling Officer
Arif ur Rehman, Professor, Pakistan, Member Samir,
The moment you decide to 'carry' people along - while fully aware of their needs and capabilities - you are the chief enabling officer....
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Enabling CEO
Renella Bandinelli, Italy, Member In a predominantly knowledge-based organization, leadership attitude has to be devoted to improvement.
Improvements must be shared in all organi...
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CEO - Leading Through Serving
Arif ur Rehman, Professor, Pakistan, Member I've always held that internal customers (our employees) come well ahead of external customers.
Thus ‘employees first, customer second’ doesn't ...
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CEO -- > Chief Enabling Officer
Charles Tombazian, Management Consultant, United States, Member OK, so we have lots of validation from around our globe that employees come first and the CEO's job is to create the culture and environment where emp...
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A General CEO is Needed After All
Dr Gary Jones, Business Consultant, Australia, Member Charles you have hit the nail on the head. Its a very complex situation. The variables such as employee engagement, attaining customer loyalty and pro...
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Chief Enabling Officer
Dinaz, HR Consultant, Member I totally understand the perspective from which this blog has been written. From the holistic point of view leaders as enablers are like "multipliers"...
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Real Leadership
Arif ur Rehman, Professor, Pakistan, Member Real leadership begins with legal compliance, and sensible stewardship.
This must shade well into ethical governance, aligned to professional dis...
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How to Create an Enabling Work Environment
Sylvia Grant, Consultant, Australia, Member Predicated on the assumption that employees who work in an 'enabling' environment will consistently deliver quality service, it begs the question: "Wh...
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The CEO as Chief Enabling Officer
Dr Gary Jones, Business Consultant, Australia, Member Hi Sylvia, the first part of your question what STRUCTURE would best facilitate an enabling workplace, my opinion is that it's not the structure that ...
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Creating an Enabling Work Environment
Charles Tombazian, Management Consultant, United States, Member Couldn't agree more with Sylvia. People watching people watching people work is a product of the industrial age. 21st century leadership and organizat...
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Behavioral Characteristics versus Leadership Traits
KATHRYN STEINER, MBA, Entrepreneur, United States, Member Gary, I really favor the Japanese consensual management style, however, this method is difficult to implement in many US corporations?
This is no...
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Enabling
Bill Boynton, Teacher, United States, Member Dr. Stephen Covey in his book "The Seven Habits of Highly Effective People" talks about the inside-out approach for change from an organizational pers...
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Leadership - the Balance
Arif ur Rehman, Professor, Pakistan, Member A sane, palpable balance among the three i.e. character, skills and attitude are fundamental to leadership effectiveness.
While Blake and ...
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Actions Speak Louder Than Words
Dr Gary Jones, Business Consultant, Australia, Member Never a truer word spoken Katherine. Out is the saying 'do as I say not what I do'. Without textual placement Shakespeare proffered no better synonymo...
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Triple Bottom Line
Charles Tombazian, Management Consultant, United States, Member @ Arif Ur Rehman: love your unchanging paradigm notion Arif that thcustomer reigns supreme.
I do think things ar...
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Chief Enabling Officer
OGUNMOLA JOHN OLA., Nigeria, Member Every organisation that wishes to continue to grown and remain in existence must strife to satisfy its customers. This desire for continuity and growt...
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Vineet Nayar's Book
Nancy Muttu, Manager, Uganda, Member Vineet Nayar's book brings out a very important view on management. The right work environment improves productivity which at the end of the day, is b...
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