The Ability to Adjust to Changes
Anneke Zwart, Moderator
Similarly, Lu, Betts and Cloom (2011) claimed that a key factor for an excellence model to be adequate is that the model must assess and encourage long-lasting/long-term internal and external performance.
Although the eight attributes of management excellence of Peter and Waterman are critical factors that enhance quality of companies, the authors have forgotten a critical factor for management excellence. One main disadvantage of their model therefore is:
The ability to adjust
in order to achieve long-term excellence.
Indeed, many of the companies that were listed as “excellent” by Peter and Waterman failed (in the long term) in delivering to the market with the same quality and excellence as they used to do.
Source: Dawei Lu, Alan Betts & Simon Croom (2011): Re-investigating Business Excellence: Values, Measures and a Framework, Total Quality Management & Business Excellence, 22:12, 1263-1276.