Surrogation in Business Management

Performance Management
Knowledge Center

Performance Management > Forum

New Topic

Jaap de Jonge
Editor, Netherlands
🔥NEW In wars and extreme poverty, desperate people use various kinds of inferior substitutes for products like bread, coffee and tobacco. These are called "surrogates". Likewise, in performance management the human tendency or cognitive bias to confuse and substitute what's being measured with the metric itself can also be called "SURROGATION". As we all know, a business strategy is typically long term oriented, and quite complex and abstract. So various tools and metrics like CSFs and KPIs, Strategy Maps, and Balanced Scorecards are being used to cascade the strategy downwards in the organization, to make it more concrete and simpler to grasp, and to measure the progress made (in the short run). All fine. But sometimes managers and employees mentally mix up and replace the actual strategy with the hard metrics which were meant to assess whether the organization is succeeding at it. They might even start "gaming" the performance metrics. According to an interesting article by Profe (...) Read more? Sign up for free

Lecturer, India

Metrics for the People Who Care for the Wellbeing of Thing or a Person

I read somewhere that “If something exists, it mus (...)

  Gandhi Heryanto
Management Consultant, Indonesia

The Effect of Incentive Compensation and Cognitive Efforts on the Occurrence of Surrogation

Measurement is a fundamental component of (managem (...)

  Bernhard Sterchi
Management Consultant, Switzerland

In Other Words: the Cobra Effect

To raise the attention to the topic of surrogation (...)

  Maurice Hogarth
Consultant, United Kingdom

Measure Qualities as Much as Quantities

@Srinivas: In the world of Organisation & Method o (...)

Lecturer, India

Measuring Qualities

@Maurice Hogarth: Agree that we need metrics for m (...)

  Gary Wong
Consultant, Canada

The Order System versus the Complex System

Terms like "What gets measured, gets done" and "If (...)

Business Consultant, United Kingdom


However you want to sum this up we should remember (...)

  Maurice Hogarth
Consultant, United Kingdom

Past Measures & Future Forecasts

@Gary Wong: As you state, Gary, measurement reside (...)


More on Performance Management
Overview of Performance Measurement Systems
Surrogation in Business Management
How to Measure the Performance of Admin and Support Departments?
Limitations of Traditional Performance Management
Best Practices
Performance Management in Government Departments
Performance Management in SME's / Small Organisations
Performance Management in Hi-power Structured Organization
Monitoring Performance of Businesses
Performance Measurement: Realistic?
Measure the Performance of Logistics and Warehousing
Customer Performance Management
Special Interest Group

Are you interested in Performance Management? Sign up for free

Notify your students

Copy this into your study materials:

and add a hyperlink to:

Link to this discussion

Copy this HTML code to your web site:

Performance Management
Knowledge Center


About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
© 2021 12manage - The Executive Fast Track. V15.7 - Last updated: 15-1-2021. All names ™ of their owners.