New FEM Model for Monitoring Performance Small and Medium Organizations
Frederick Hamnett, Member
Hi Mohamed, we believe there is a lot to develop in this sector; actually we are developing an innovative telematics model
that will allow small and medium B2B organizations to monitor critical client value generating processes.
The model, through sending electronic questionnaires, will measure the performance of each activity of any considered process by using 2 dimensions:
1. Indicator's intensity (assigned from the client)
2. Indicator's importance (always assigned from the client)
The model receives the answers by internet, and analyses them in real time given a feedback at level of single client / market segment / client's group - selling area /... For each process you want to control.
So the organization is able to monitor its market systematically by discovering weak points and is able to engage by exception dissatisfied clients before actually losing them.
The Italian version of the model will be ready for December 2012. The English one at the and of spring 2012.