Measure the Performance of Logistics and Warehousing




Performance Management
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Mauncho John
Manager, Kenya

Measure the Performance of Logistics and Warehousing

With my new role as logistics and warehouse manager for a major clothing retailer, I am mandated to measure the performance of logistics & warehouse function. Which areas should I focus on? Any example out there?
 

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4
Denis Nixon, Philippines
 

Measuring the Performance of Logistics and Warehouse

Lead time, inventory quantity/value, turn, out of stock, overstock, supplier performance against SLAa are a few key ones.
Also % orders filled 100% from stock, returns...

 
0
Frederick Hamnett
Business Consultant, Italy
 

... and Clients Customer Satisfaction

John, do not forget to monitor clients' satisfaction with respect to the client's main value generating processes!

 
0
Mario Croes, Aruba
 

Measuring the Performance of Logistics and Warehousing

John, the essence of your business model is product or inventory turnover. Apply SIPOC which will provide a high level map of your core processes. This will enable you to identify where the bottlenecks are. These bottlenecks can be divided into symptoms, physical causes and the deeper system causes. The areas to focus will become clear. Success.

   

More on Performance Management:
Summary
Discussion Topics
Performance Management in Government Departments
Performance Management in SME's / Small Organisations
Performance Management in Hi-power Structured Organization
Performance Measurement: Realistic?
👀Measure the Performance of Logistics and Warehousing
Customer Performance Management
Overview of Performance Measurement Systems
🔥Surrogation in Business Performance Management
How to Measure the Performance of Admin and Support Departments?
Limitations of Traditional Performance Management
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