Even if we know intellectually that feedback from other people has many advantages (like helping us to avoid making certain mistakes again, helping us to develop our talents and ourselves as a person, over time potentially resulting in performance improvements, a better job and bigger pay), receiving feedback or criticism properly is far from easy.
According to communication experts Heen and Stone, this is caused by 3 tendencies or triggers we have as human beings to react in an emotional way:
- TRUTH TRIGGERS. When the receiver feels the content of the advice is irrelevant, wrong or not helpful.
- RELATIONSHIP TRIGGERS. When the receiver doesn't like or trust the person providing the feedback.
- IDENTITY TRIGGERS: When the receiver feels the feedback is hurting the core of his/her identity.
Heen and Stone give 6 interesting tips (steps) to better receive feedback:
- Know your Tendencies. Do you have strong tendency to react emotion (...) Read more? Sign up for free