Outsourcing Customer Services

Outsourcing
Knowledge Center

Best Practices

Sign up

April Elecciri

Outsourcing Customer Services

My experience is the bigger the company moving to outsourcing of customer service, the higher the risk in customer satisfaction. Offshoring increases the risk even more.

  Daniel
 

Outsourcing affects Customer Satisfaction

I agree that outsourcing affects customer satisfaction due to the degree of distancing the advantage of understanding and comprehension of not only the English language but the inability to assist in matters that require immediate assistance.

Start a new forum topic

 

More on Outsourcing
Summary
Forum
What is Integral O?
Combining O with the Wisdom of the Crowd: Crowdsourcing
🔥Service Transition Management (O)
Best Practices
When to Outsource Innovation?
Public Services O
Incentivised O Contracts
What is O - Definition
How to Maintain Control in O (jobwork)
Shared Services Models and Theories
Pricing of O
Outsourcing Customer Services
Disadvantages of O
How to Estimate Loss of Intellectual Property in Case of O
Special Interest Group

Do you have a keen interest in Outsourcing? Become our SIG Leader

Outsourcing
Knowledge Center



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2021 12manage - The Executive Fast Track. V15.8 - Last updated: 3-8-2021. All names of their owners.