Outsourcing Customer Services

Outsourcing
Knowledge Center

Best Practices

Sign up

April Elecciri

Outsourcing Customer Services

My experience is the bigger the company moving to outsourcing of customer service, the higher the risk in customer satisfaction. Offshoring increases the risk even more.

  Daniel
 

Outsourcing affects Customer Satisfaction

I agree that outsourcing affects customer satisfaction due to the degree of distancing the advantage of understanding and comprehension of not only the English language but the inability to assist in matters that require immediate assistance.

Participate and leave a comment
Exchanging your ideas stimulates your personal and professional development. And you can help other people! Please motivate your point of view. You can still edit your comment for 3 hours.

Start a new forum topic

 

More on Outsourcing
Summary
Forum
What is Integral Outsourcing?
🔥Combining Outsourcing with the Wisdom of the Crowd: Crowdsourcing
Keep Core Competencies or Become a Solution Provider
Loss of Buyer's Competence due to Outsourcing
Outsourcing SOX Acitvities
Best Practices
When to Outsource Innovation?
Public Services Outsourcing
Incentivised Outsourcing Contracts
What is Outsourcing - Definition
How to Maintain Control in Outsourcing (jobwork)
Shared Services Models and Theories
Pricing of Outsourcing
Outsourcing Customer Services
Disadvantages of Outsourcing
How to Estimate Loss of Intellectual Property in Case of Outsourcing
Special Interest Group

Are you interested in Outsourcing? Sign up for free

Notify your students

Copy this into your study materials:

and add a hyperlink to:

Link to this discussion

Copy this HTML code to your web site:

Outsourcing
Knowledge Center



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2021 12manage - The Executive Fast Track. V15.8 - Last updated: 11-5-2021. All names of their owners.