12 Questions for a More Engaged Workforce (Gallup)

Organizational Commitment
Knowledge Center


Best Practices
Munadil Shafat
Student (MBA), Bangladesh

12 Questions for a More Engaged Workforce (Gallup)

More than 50 years of research and survey on over 35 millions employees worldwide made American analytics and advisory company Gallup an authority on employee engagement. Their findings on Employee Engagement are very thought-provoking. For example, one of their studies reveals that only 15% of employees worldwide fall in the "Engaged" category (the other two are "Not Engaged" and "Actively Disengaged").
How can organizations measure their actual workforce engagement level? Gallup uses only 12 questions based on its extensive research in this field. In these 12 questions it succinctly puts together the many dimensions of employee engagement:

Q1. I know what is expected of me at work.
Q2. I have the materials and equipment I need to do my work right.
Q3. At work, I have the opportunity to do what I do best everyday.
Q4. In the last seven days, I have received recognition or praise for doing good work.
Q5. My supervisor, or someone at work, seems to care about me as a person.
Q6. There is someone at work who encourages my development.
Q7. At work, my opinions seem to count.
Q8. The mission or purpose of my company makes me feel my job is important.
Q9. My associates or fellow employees are committed to doing quality work.
Q10. I have a best friend at work.
Q11. In the last six months, someone at work has talked to me about progress.
Q12. This last year, I have had opportunities at work to learn and grow.

Interestingly, the questions touch 4 levels of employees' performance development needs:
  1. BASIC: Addresses the question What do I get? Question 1 and 2
  2. INDIVIDUAL: Addresses the question What do I give? Question 3 to 6
  3. TEAMWORK: Addresses the question Do I belong here? Question 7 to 10
  4. GROWTH: Addresses the question How can I grow? Question 11 and 12
While some of these questions may sound very simple, remember Gallup's research proves that only a small percentage of employers actually deliver them to their employees...
What do you think about this framework? Isn't it fascinating? Share your reactions...

"How to Improve Employee Engagement in the Workplace", Gallup, Inc.
"Employee Engagement Hierarchy", Gallup, Inc.


Julio Furtado
Consultant, Angola

Organizations Should Think Outside of the Box

Organizations should focus more on trying to understand why their employees are not engaged i... Sign up

Nestor Jimenez
ICT Consultant, Colombia

Useful Orgware

Easy and effective, like a good tool should be. It's important to consider people & results and not ... Sign up

aloke mookherjea
Director, India

A Problem with Employee Gallup Polls

This could be a good tool if properly used, but unfortunately the answers are not always quite---let... Sign up

aloke mookherjea
Director, India

Use of Employee Gallup Polls

"Out of the box thinking", originally a very good idea, has now become almost a a cliche. As someone... Sign up


More on Organizational Commitment:
Discussion Topics
People Think That Their Relation with the Organization is Forever
Balancing Command and Control (Discipline) with Organizational Commitment
4 Elements of Employee Engagement (Mosley and Irvine)
HR Model to (Re-)Engage Employees
How to Deal with Latecomers at Work/Meetings?
🔥Managing Quiet Quitting Among Employees
Do your Employees Care About your Organization? When?
How to Manage Social Loafing and Free Riders?
How to Retain your Best People: The Stay Interview
Hybrid Employee Connectedness and Organizational Culture
👀12 Questions for a More Engaged Workforce (Gallup)
Make your Employee Value Proposition More Human?
Measuring Organizational Commitment
Three Component Model of Commitment (Meyer and Allen)
People Going the Extra Mile
How to Deal with Employee Grievances?
Dimensions of Employee Involvement. Reasons for Employee Commitment.
Employee Engagement versus Employee Satisfaction
The Best 5 Ways to Beat Monday Blues
Leaders Need to Manage Their Own Engagement
Utrecht Work Engagement Scale (UWES)
How to Develop the Ownership of Project Members?
Special Interest Group

Do you know a lot about Organizational Commitment? Become our SIG Leader

Organizational Commitment
Knowledge Center

About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2023 12manage - The Executive Fast Track. V16.1 - Last updated: 29-3-2023. All names of their owners.