12 Questions for a More Engaged Workforce (Gallup)
More than 50 years of research and survey on over 35 millions employees worldwide made American analytics and advisory company Gallup an authority on employee engagement. Their findings on Employee Engagement are very thought-provoking. For example, one of their studies reveals that only 15% of employees worldwide fall in the "Engaged" category (the other two are "Not Engaged" and "Actively Disengaged").
How can organizations measure their actual workforce engagement level? Gallup uses only 12 questions based on its extensive research in this field. In these 12 questions it succinctly puts together the many dimensions of employee engagement:
Q1. I know what is expected of me at work.
Q2. I have the materials and equipment I need to do my work right.
Q3. At work, I have the opportunity to do what I do best everyday.
Q4. In the last seven days, I have received recognition or praise for doing good work.
Q5. My supervisor, or someone at work, seems to care about me as a person.
Q6. There is someone at work who encourages my development.
Q7. At work, my opinions seem to count.
Q8. The mission or purpose of my company makes me feel my job is important.
Q9. My associates or fellow employees are committed to doing quality work.
Q10. I have a best friend at work.
Q11. In the last six months, someone at work has talked to me about progress.
Q12. This last year, I have had opportunities at work to learn and grow.
Interestingly, the questions touch 4 levels of employees' performance development needs
- BASIC: Addresses the question – What do I get? Question 1 and 2
- INDIVIDUAL: Addresses the question – What do I give? Question 3 to 6
- TEAMWORK: Addresses the question – Do I belong here? Question 7 to 10
- GROWTH: Addresses the question – How can I grow? Question 11 and 12
While some of these questions may sound very simple, remember Gallup's research proves that only a small percentage of employers actually deliver them to their employees...
What do you think about this framework? Isn't it fascinating? Share your reactions...
"How to Improve Employee Engagement in the Workplace", Gallup, Inc.
"Employee Engagement Hierarchy", Gallup, Inc.