Do your Employees Care About your Organization? When?

Organizational Commitment
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Anneke Zwart
Student (University), Netherlands

Do your Employees Care About your Organization? When?

What do you think: If employees feel their organization cares about their well-being, will they return the favor?

In daily management practice you probably hear people talking a lot about organizational commitment. But what is it really? And how can we increase it? Let's learn a bit more about its theoretical background.

First of all, you need to understand and distinguish 2 terms: 'Perceived Organizational Support' and 'Affective Organizational Commitment'. They are similar concepts in that both emphasize the relation between an employee and an organization. But even if they are similar and related, they are not the same; the terms are two distinct constructs. Marique et al. (2013) discuss the differences between the 2 concepts and how they are related.

- Perceived Organizational Support (POS) can be referred to as the degree to which employees think that the organization they work for appreciates employees' work and is caring about their well-being. It is a perception.
- Affective Organizational Commitment (AOC) refers to... "an emotional attachment to, identification with, and involvement in the organization" (Meyer & Allen, 1991). It reflects a (favorable) attitude of employees towards the company.

In what way are the two terms related? Perceived organizational support is an antecedent, a predictor of affective organizational commitment. In short: POS leads to AOC.

This can be partially explained by social exchange theory (Rhoades et al., 2001). This theory proposes an individual that has done something in favor of another individual tends to expect the other person to do something in return. This is also referred to as the norm of reciprocity ("Quid Pro Quo"). In this way perceived organizational support generates feelings of obligation to care about the company's welfare and to support the company to achieve its objectives: organizational commitment. In other words, the norm of reciprocity stimulates employees to reciprocate the company's caring and valuing.

⇨ What do you think: does POS indeed lead to AOC? Always? In other words: If employees feel their organization cares about their well-being, will they then return the favor? When and when not?

- Marique, G., Stinglhamber, Fl, Desmette, D., Caesens, G. and De Zanet, F. (2013) The Relationship Between Perceived Organizational Support and Affective Commitment: A Social Identity Perspective. Group and Organization Management Vol. 38 Iss.1 pp. 68-100
- Meyer, J.P., & Allen, N.J. (1991) A Three-Component Conceptualization of Organizational Commitment. Human Resource Management Review, 1, 61-89
- Rhoades, L., Eisenberger, R., & Armeli, S. (2001). Affective Commitment to the Organization: The Contribution of Perceived Organizational Support. Journal of Applied Psychology, 86, pp. 825-836


Teacher, Mexico

The Psychological View and the Organizational View

You are maybe right, that's the psychology view. But at the organizational level (as we know from He... Sign up

Leodegardo M. Pruna
Coach, Philippines

Does Perceived Organizational Support Lead to Organizational Commitment?

There is indeed a relationship between POS and AOC in that the former leads to the latter. The perc... Sign up


Organizational Support and Organizational Commitment

It is true that these 2 are twins need be nursed carefully and without bias. Otherwise organization ... Sign up

Elfrink, Belgium

Employees Will Return the Favor - But Depending on Factors

Hi Anneke, nice subject. Your question is if people will return the favor if they feel they are tre... Sign up

Paramathmuni srinivas Kumar

Do Nature's Law Effect Organizational Commitment of Employees

Air tends to flow where there is low intensity of pressure. Similarly, water tends to take a path to... Sign up

Consultant, Netherlands

Employees are Loyal if they Feel Treated Well by a Company

GENERALLY, YOU GET WHAT YOU GIVE. If employees get respect and feel they are needed they will be loy... Sign up

c r ghosh

Motivation to Work

The principle is age old, time tested. You work for an organisation, contribute to its performance a... Sign up

Umar Yakubu
Student (MBA), Nigeria

Percieved Organizational Support and Resulting Affective Organizational Commitment

Is it just a FEELING whether the organizations cares or does the organization ACTUALLY has to do thi... Sign up

Student (MBA), Saudi Arabia

Employees Loyal if they Feel Treated Well by Employer

Thanks for the excellent subject. An employee is unlikely to leave a company if it pays very good a... Sign up

Emmanuel Douroudakis
CEO, Greece

Organizational Factors Influencing When POS Will Lead to AOS

Dear Anneke, in my view the answer WHEN POS leads to AOS depends on several things: 1. Is it a PUBL... Sign up

Business Consultant, Jamaica

Individual Factors Why POS Will not Always Lead to AOC

At first sight, these theories appear to make sense but in practice POS will not always yield the ex... Sign up

D Gunasekaran

POS Leads to AOC Mostly

Still it is true that POS leads to AOC in most situations, from my personal experience of managing p... Sign up

Chris Bycroft

POS by Immediate Supervisor versus Organizational Policy

POS can lead to AOC, however Organizational support can be undermined by individual actions. Many em... Sign up

Atif Mohamed Ahmed
Professor, Sudan

The Importance of Providing Education/Training

I am sure that providing various forms of education could lead to higher levels of motivation and em... Sign up

Charles Peter
CEO, Kenya

POS Does not Always Lead to AOC

The perception that POC leads to AOC should be the case assuming all other things remain constant. M... Sign up

Sonny Vicente
Coach, Philippines

Does POC Always Lead to AOC?

I firmly believe it does. It just affirms the universal law that, "As you sow, so shall you reap." I... Sign up

Michele D Urzo
Management Consultant, Italy

POS/AOC in a Dynamic Ecosystem

I fully agree that POS leads to AOC. What seems a law of nature, however, must be considered in a dy... Sign up

Leodegardo M. Pruna
Coach, Philippines

POS Does not Always Lead to AOC

@Emmanuel Douroudakis and @Clarke: Indeed both Organizational and Individual factors matter. When th... Sign up

Manager, Ghana

POS Forms do Lead to AOC at Organizational/Overall Level

I believe when the employer motivates staff with money, caring for their welfare, showing concern fo... Sign up


Excellent Employees Definitely Care

The employers world maybe full of places for all kinds of employees. But PROFESSIONAL EMPLOYEES, who... Sign up

Accountant, Kenya

Does POS Always Lead to AOC? YES and NO!

In my view the phenomenon of POS leading to AOC will be the case when all other factors are constant... Sign up

Leodegardo M. Pruna
Coach, Philippines

Employees' Loyalty to the Organization

@J.Baars: What you have opined is true. It doesn't have to be monetary but can be in many types of r... Sign up

Jaap de Jonge
Editor, Netherlands

Key Takeaways So Far

I found this to be a good, in-depth discussion on the relation between Perceived Organizational Supp... Sign up

Melchiorre Calabrese
Business Consultant, Italy

Does POS Always Lead to AOC?

The perceived organizational support (POS) can certainly act as a powerful lever of commitment becau... Sign up

Joseph Sghendo
Director, Malta

In General POS Leads to AOC

There is no absolute in such term simply because it deals with human beings and their personality, e... Sign up

Aguinaldo Salvador Mulha
Teacher, Brazil

Changing Relation Between Employees and Employer

The relationship between collaborators (workers or employees in a brief past) and the employer is ev... Sign up

Lincoln Nuens
CxO / Board, Brazil

Behavior Discussed Varies Between Types of Company

I believe that the behavior discussed varies between types of company, that is, in a mixed economy c... Sign up

Philippe Guenet
Coach, United Kingdom

People Value Contribution to Outcomes or Development of Craft

In my experience, there are 2 levels of retention: - People meaningfully BELIEVE IN THE OUTCOME THA... Sign up


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