Unmet Job Expectations and Employee Performance

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Unmet Job Expectations and Employee Performance
Anneke Zwart, Moderator
An important factor that influences employees’ well-being and performance is the degree to which initial job expectations are met. Unmet job expectations is defined as the discrepancy that exist between job expectations and actual job experience. They can have a large impact on an employees’ functioning in several ways. Examples are decreased organizational commitment, emotional exhaustion and higher employee turnover intentions.
It is therefore important for companies to be accurate in job specifications so as to bolster met expectations. Creating a contract in which employees’ and employer's expectations are specified is one way to achieve this. Offering realistic job previews is another important way to decrease the discrepancy between job expectations and actual job experience.

Source: Proost, K. Van Ruysseveldt, J. And M. Van Dijke (2012) “Coping with unmet expectations: Learning opportunities as a buffer against emotional exhaustion and turnover intentions “ European Journal of Work and Organizational Psychology Vol. 21 Iss. 1 pp 7-27.



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