Motivating Call Center Workers

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Motivating Call Center Workers
KATHRYN STEINER, MBA, Entrepreneur, United States, Member
Do call center knowledge workers have to be micro managed as most are on an hourly or semi hourly basis, or is there a more effective method of motivating with almost total self management which includes adherence to measurements and performance metrics?...Sign up

Motivation Requires Information
David J. MacCoy, Management Consultant, Canada, Member
The most effective call centers in financial services I have seen develop a sense of shared purpose and team collaboration among the staff.
...Sign up

Motivation Experiment in Call Center
KATHRYN STEINER, MBA, Entrepreneur, United States, Member
The collaboration and shared purpose are indeed major drivers within call centers, but so is also burnout. The question is how to avoid turnover, and ...Sign up

Is Call Centre Micro Management Causing Attrition and High Turnover?
A Cornibert, Student (MBA), Saint Lucia, Member
Most call centre agents are constantly being monitored and evaluated on their performance in relation to targets.
The pressure of this ac...Sign up

Call Center Employees Should Be Provided with Compensation Options
KATHRYN STEINER, MBA, Entrepreneur, United States, Member
Call center employees should be provided with several compensation options, which allows for greater levels of accountability.
For example, I fav...Sign up


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