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Motivating Call Center Workers
KATHRYN STEINER, MBA, Entrepreneur, United States, Member
Do call center knowledge workers have to be micro managed as most are on an hourly or semi hourly basis, or is there a more effective method of motivating with almost total self management which includes adherence to measurements and performance metrics?...
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Motivation Requires Information
David J. MacCoy, Management Consultant, Canada, Member The most effective call centers in financial services I have seen develop a sense of shared purpose and team collaboration among the staff. ... |
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Motivation Experiment in Call Center
KATHRYN STEINER, MBA, Entrepreneur, United States, Member The collaboration and shared purpose are indeed major drivers within call centers, but so is also burnout. The question is how to avoid turnover, and ... |
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Operational CRM
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