Assumptions Behind Relationship Marketing and CRM
The basic assumption of relationship marketing and customer relationship management is that firms benefit more from maintaining long-term customer relationships
than short-term customer relationships (Reinartz & Kumar, 2000).
In the 21st century many businesses are indeed becoming more customer-centric, process-focused everyday. Customers demand highly personalized products, personalized services and immediate delivery.
⇨ Do you know of another assumption of relationship marketing or CRM?