It`s all about Relations

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Relationship Marketing > Forum > It`s all about Relations

It`s all about Relations
Maria Garcia S

Relationships marketing is about relations, how you relate to customers, it`s about Customer Experience and providing products and services that are valued by the customers. So how do we know what is valued: we need to listen and refocus; it`s about mapping all touchpoint and evaluating what services are provided, and how, and by whom, and when, and what is expected by these customers. It`s about customer expectations and satisfaction, it`s about building loyalty and long term relationships, it`s a WIN-WIN situation. (...) Read more? Sign up for free
 

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It's All About Relations
Koketso Phele

It is a great strategy to keep the customers happy and loyal to your brand,
 

         
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