Lean Thinking Begins with the End Customer and His Needs

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Lean Production > Best Practices > Lean Thinking Begins with the End Customer and His Needs

Lean Thinking Begins with the End Customer and His Needs
Eric Schmitz, Consultant, Belgium, Premium Member
The basics of Lean Thinking are still to find in the Womack - Jones book 'Lean Thinking': 1. Value 2. Value stream 3. Flow 4. Pull 5. Continuous Improvement. Items 2 until 5 are extensively treated and discussed. A lot of tools are used here. However, the first one: Value is the real foundation. But tools, related to this item, are not very well known or used. It always begins with the end customer and his needs, expectations and value-perception. In the SME-organizations (small and medium enterprises), which I am focusing on, know how of the customer and his value perception is not analyzed well and understood poorly. Mostly the technology, the historical behaviour of the company, or other internal issues are leading. Not checking on the gemba = the market. The , , are the most hidden tools of Lean. Is this also your experience and how do you tackle this with your customers? (...) Read more? Sign up for free

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Lean Production
Summary
Forum
What is Lean Transformation?
Reasons to Implement Lean. Advantages
🔥Reducing the Business Cycle (Manufacturing Lead Time) as a Competitive Strategy
Best Practices
🥇Lean Business Processes
🥈Organizations Must Go on a DIET to Become Lean
🥉Lean Time and Lead Time
Relation Between Value Chain and Lean?
Trends in Lean: What's Hot?
Lean Implementation in SAP Projects
Lean Thinking Begins with the End Customer and His Needs
Ownership of Complex Lean Projects
Origin of the Word 'Lean'


Lean Production
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