Lean Thinking Begins with the End Customer and His Needs


 
Lean Production > Forum Log in

Lean Thinking Begins with the End Customer and His Needs
Eric Schmitz, Belgium, Premium Member
The basics of Lean Thinking are still to find in the Womack - Jones book 'Lean Thinking':
1. Value
2. Value stream
3. Flow
4. Pull
5. Continuous Improvement.

Items 2 until 5 are extensively treated and discussed. A lot of tools are used here.

However, the first one: Value is the real foundation. But tools, related to this item, are not very well known or used. It always begins with the end customer and his needs, expectations and value-perception.
In the SME-organizations (small and medium enterprises), which I am focusing on, know how of the customer and his value perception is not analyzed well and understood poorly.
Mostly the technology, the historical behaviour of the company, or other internal issues are leading. Not checking on the gemba = the market.
The Kano model, House of Quality,
 

 























 


Special Interest Group Leader

Lean Production
Summary
Forum
Best Practices

Expert Tips

Resources



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2018 12manage - The Executive Fast Track. V14.1 - Last updated: 16-10-2018. All names of their owners.