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Lean Thinking Begins with the End Customer and His Needs

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Lean Production
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Eric Schmitz
Consultant, Belgium

Lean Thinking Begins with the End Customer and His Needs

The basics of Lean Thinking are still to find in the Womack - Jones book 'Lean Thinking':
1. Value
2. Value stream
3. Flow
4. Pull
5. Continuous Improvement.

Items 2 until 5 are extensively treated and discussed. A lot of tools are used here.

However, the first one: Value is the real foundation. But tools, related to this item, are not very well known or used. It always begins with the end customer and his needs, expectations and value-perception.
In the SME-organizations (small and medium enterprises), which I am focusing on, know how of the customer and his value perception is not analyzed well and understood poorly.
Mostly the technology, the historical behaviour of the company, or other internal issues are leading. Not checking on the gemba = the market.
The Kano model, House of Quality, Hoshin Kanri and Catchball are the most hidden tools of Lean. Is this also your experience and how do you tackle this with your customers?

 

More on Lean Production:
Summary
Discussion Topics
topic Lean Business Processes
topic Organizations Must Go on a DIET to Become Lean
topic Lean Time and Lead Time
topic Relation Between Value Chain and Lean?
topic Trends in Lean: What's Hot?
topic Lean Implementation in SAP Projects
👀Lean Thinking Begins with the End Customer and His Needs
topic Ownership of Complex Lean Projects
topic What is Lean Transformation?
topic Origin of the Word 'Lean'
topic Reasons to Implement Lean. Advantages
🔥 Reducing the Business Cycle (Manufacturing Lead Time) as a Competitive Strategy
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top

More on Lean Production:
Summary
Discussion Topics
topic Lean Business Processes
topic Organizations Must Go on a DIET to Become Lean
topic Lean Time and Lead Time
topic Relation Between Value Chain and Lean?
topic Trends in Lean: What's Hot?
topic Lean Implementation in SAP Projects
👀Lean Thinking Begins with the End Customer and His Needs
topic Ownership of Complex Lean Projects
topic What is Lean Transformation?
topic Origin of the Word 'Lean'
topic Reasons to Implement Lean. Advantages
🔥 Reducing the Business Cycle (Manufacturing Lead Time) as a Competitive Strategy
Special Interest Group

SIG Leader

Do you know a lot about Lean Production? Become our SIG Leader

Knowledge Center

Lean Production
Knowledge Center



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