Kotter's Dual Operating System

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Gary Wong
Consultant, Canada

Kotter's Dual Operating System

John Kotter in his book Accelerate proposes a dual operating system: the hierarchy to take care of business and the network to respond quickly to change and opportunities. Both operating systems work side-by-side and are necessary to sustain the business. This is not a question of "either/or" but "both/and".

The 8-step linear process continues to be used by the hierarchy to manage 'normal' change processes. The network provides what Charles Handy calls in his Sigmoid Curve model second-curve thinking. The 8 accelerators are used to valuate the Big Opportunity and bring it to the hierarchy where it can be implemented to improve the bottom line.

You can watch how Kotter explains the origins of the Dual Operating System concept in this YouTube video.

  Jaap de Jonge
Editor, Netherlands

The Dual Operating System of Kotter

A traditional management hierarchy is optimized fo...


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