Blue Ocean Strategy: Buyer Utility Levers

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Blue Ocean Strategy > Forum > Blue Ocean Strategy: Buyer Utility Levers

Blue Ocean Strategy: Buyer Utility Levers
D. Fournier
In Blue Ocean Strategy, the Buyer Utility Map is a chart that shows the six buy utility levers:
1. Productivity
2. Simplicity
3. Risk
4. Fun/image
5. Convenience
6. Environmental friendliness
These 6 can be pulled in the various stages of the buyer experience cycle.
 

 
Improved Buyer Utility Map
Andrew Nelson, CEO, Australia, SIG Leader
Some of my colleagues and I believe the "Environmental Friendliness" utility is a bit too narrow in its language. We think it is better to use "Social Responsibility" in it's broader sense to include safety, environmental and other humanity utilities.
 

     

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Andrew Nelson
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