BOS and ROS are Both Supplier Centric

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BOS and ROS are Both Supplier Centric
Jagdish B Acharya, Consultant, India

In both ROS and BOS the focus is on the supplier and on competition with other supplier(s). Both try to outdo the competition by studying competition and fighting or bypassing its USP.
In the process, the customer may get more of what he does not need and less of what he really needs. Suppliers will be better off by concentrating on customer(s), their needs and possible future needs to formulate strategies. Suppliers will get more success and better customer loyalty in this manner.



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