Risks associated with Excitement Factor

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Customer Satisfaction Model > Forum > Risks associated with Excitement Factor

Risks associated with Excitement Factor
Pranjal
I strongly agree that the excitement factors delight the customer but with the passage of time these factors no longer hold the surprise factor. In fact this becomes a normal expectation by the customer and if a service provider fails to imitate this in its performance this can lead to dissatisfaction as well.
 

     
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