Dynamic Changes in Customer Expectations

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Customer Satisfaction Model > Forum > Dynamic Changes in Customer Expectations

Dynamic Changes in Customer Expectations
K V S Madhava Rao, Financial Consultant, India, Member
Customers' expectations change rapidly and vary with demographic sets. How can any delivery mechanism of products and services meet the altered level of expectation at the time and point of delivery? Since the customer believes firmly that the service provider shall cater to all his expectations, be they explicit or implicit?
 

     
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