Gauging Customer Satisfaction

Continuous Improvement (Kaizen)
Knowledge Center

Forum
Jared Ooga Ratemo
Student (Other), Kenya

Gauging Customer Satisfaction

Customer satisfaction has a direct effect on profit and profitability. To what extent can profit measures be used to gauge customer satisfaction? To what extent can the flow through the channels be used to gauge customer satisfaction e.g. levels of stocking through the channels?

 

More on Continuous Improvement (Kaizen):
Summary
Forum
Kaizen Prerequisites
Formal Kaizen Programs
The Kaizen Philosophy
Kaizen is a Way of Life
👀Gauging Customer Satisfaction
Personal Experiences with Kaizen
Building Blocks of Kaizen, Continual Improvement
🔥Lean Kaizen: Continuous Improvement in the Lean Direction
Linking Kaizen to Goals of the Organization
Kaizen Action Must be Followed by Standardization
Loss Function Analysis
How we Use Kaizen in my Company
Best Practices
Quotes on Kaizen. Quotations
Kaizen and Quality and Toyota
Organizational Change Must Be Slow and Incremental
Start the Change Within Yourself
Kaizen is Based on Kata
Kaizen is More than the Housekeeping techniques (5S) !
Kaizen is a Philosophy | Kaizen Background
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Continuous Improvement (Kaizen)
Knowledge Center



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