Cause and Effect Diagram: Next Steps
It is well known that C&E analysis is a good tool for trouble shooting. My point is there can be many causes while drawing the C&E diagram. Once the diagram is complete how can one go to the root cause?
Some people say the Pareto principle
should be used to arrive at the root cause.
But even then, only arriving at the root cause and suggesting a corrective action
is not good enough. It should be coupled with a responsibility matrix
and an action plan
. Then I guess the loop is completed. Once this is completed the post implementation review
of the corrective action is to be done to see the effective functioning if the system and then synergize
across the organisation. I think this should be the total approach.