The Impact of IT and AI on Human Work and Employment

Impact / Value of Information Technology
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Anneke Zwart, Student (University), Netherlands
The act of automation has traditionally displaced workers by machines. As a result of that, people have started to be concerned about automation. Nowadays, this concern is further enforced through the fact that automation is extended to knowledge work, using artificial intelligence and various other technologies. But Davenport and Kirby (2015) argue that we should not regard information technology as a threat for employment opportunities, but as complementary to human work . View the impact of IT as augmentation rather than automation. They believe it might be possible to combine increasing possibilities for employment with a greater usage of machines. In other words, they ‘reframe the threat of automation as an opportunity for augmentation’. In order to successfully re-frame the use of machines as augmentation, there are five steps in the renegotiation and realignment of people’s relationship with information technology / machines:
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