What is Service Management?

What is Service Management?
Mats Johnsson, Universitetslektor, Sweden, Member

Service has a very important role in the supply chain or the logistic system. Service management is about how to manage the logistics element so it also results in service for internal or external customers.
It is important to include this aspect when you design or redesign a supply chain.

Service Management
Joe Brennan, Manager of quality information systems, United States, Member

I believe that service management extends beyond the initial delivery steps and continues until the end-of-life for the units sold.

What is Service Management?
zenildo abreu

I believe that service management is the guarantee to deliver the product.
Technology has the responsibility to reduce time, decrease the cost and increase the value to the customer.
As a consequence, the brand can grow.

The Roles of Service and Service Management
marco, Analyst, Brazil, Member

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Lifetime Service Management
Joe Brennan, Manager of quality information systems, United States, Member

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What is Service Management?
Sheryl, Member

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Service (and Quality) Management
Nomi Hattingh, Australia, Member

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Service Management According to Porter
Jaap de Jonge, Editor, Netherlands

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