What is Service Management?

Supply Chain and Quality Management

 

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Supply Chain and Quality Management > Best Practices

vishnu kumar, Student (MBA), India
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  Mats Johnsson, Universitetslektor, Sweden
 

What is Service Management?

Service has a very important role in the supply chain or the logistic system. Service management is about how to manage the logistics element so it also results in service for internal or external customers.
It is important to include this aspect when you design or redesign a supply chain.

  Joe Brennan, Manager of quality information systems, United States
 

Service Management

I believe that service management extends beyond the initial delivery steps and continues until the end-of-life for the units sold.

  zenildo abreu
 

What is Service Management?

I believe that service management is the guarantee to deliver the product.
Technology has the responsibility to reduce time, decrease the cost and increase the value to the customer.
As a consequence, the brand can grow.

  marco, Analyst, Brazil
 

The Roles of Service and Service Management

@: In addition to PRODUCTS, where the Service Mana (...)

  Joe Brennan, Manager of quality information systems, United States
 

Lifetime Service Management

@, I do appreciate your PDCA lesson as well as the (...)

  Sheryl
 

What is Service Management?

Hi Vishnu, Service Management is a client centered (...)

  Nomi Hattingh, Australia
 

Service (and Quality) Management

Vishnu - another example: in government we have IT (...)

  Jaap de Jonge, Editor, Netherlands
 

Service Management According to Porter

Porter, in his well-known , describes Services as (...)

 
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Supply Chain and Quality Management

 

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