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vishnu kumar
Student (MBA), India
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What is service management? What is the role of technology in service management? (...) Read more? Sign up for free
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Mats Johnsson
Universitetslektor, Sweden
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What is Service Management?
Service has a very important role in the supply chain or the logistic system. Service management is about how to manage the logistics element so it also results in service for internal or external customers.
It is important to include this aspect when you design or redesign a supply chain.
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Joe Brennan
Manager of quality information systems, United States
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Service Management
I believe that service management extends beyond the initial delivery steps and continues until the end-of-life for the units sold.
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zenildo abreu
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What is Service Management?
I believe that service management is the guarantee to deliver the product.
Technology has the responsibility to reduce time, decrease the cost and increase the value to the customer.
As a consequence, the brand can grow.
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marco
Analyst, Brazil
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The Roles of Service and Service Management
@Zenildo Abreu: In addition to PRODUCTS, where the (...)
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Joe Brennan
Manager of quality information systems, United States
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Lifetime Service Management
@marco, I do appreciate your PDCA lesson as well a (...)
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Sheryl
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What is Service Management?
Hi Vishnu, Service Management is a client centered (...)
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Nomi Hattingh
Australia
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Service (and Quality) Management
Vishnu - another example: in government we have IT (...)
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Jaap de Jonge
Editor, Netherlands
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Service Management According to Porter
Porter, in his well-known Value Chain model, descr (...)
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