What is Service Management?

      
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		            		vishnu kumar
Student (MBA), India
			            
What is Service Management?

	          		What is service management? What is the role of technology in service management?
				      
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						            	Mats Johnsson
Universitetslektor, Sweden
												
				                What is Service Management?

													Service has a very important role in the supply chain or the logistic system. Service management is about how to manage the logistics element so it also results in service for internal or external customers. 

It is important to include this aspect when you design or redesign a supply chain.
				                
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						            	Joe Brennan
Manager of quality information systems, United States
												
				                Service Management

													I believe that service management extends beyond the initial delivery steps and continues until the end-of-life for the units sold.
				                
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						            	zenildo abreu, Brazil
												
				                What is Service Management?

													I believe that service management is the guarantee to deliver the product.
Technology has the responsibility to reduce time, decrease the cost and increase  the value to the customer.

As a consequence, the brand can grow.
				                
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						            	marco
Analyst, Brazil
												
				                The Roles of Service and Service Management

													@Zenildo Abreu: In addition to PRODUCTS, where the Service Management must guarantee the quality alo... Sign up
				              
										              1

						            	Joe Brennan
Manager of quality information systems, United States
												
				                Lifetime Service Management

													@marco, I do appreciate your PDCA lesson as well as the extension of the scope beyond delivery out t... Sign up
				              
										              0

						            	Sheryl
												
				                What is Service Management?

													Hi Vishnu, Service Management is a client centered way to deal with conveying information technology... Sign up
				              
										              0

						            	Nomi Hattingh
Australia
												
				                Service (and Quality) Management

													Vishnu - another example: in government we have IT operational areas, where we work with vendors to ... Sign up
				              
										              2

						            	Jaap de Jonge
Editor, Netherlands
												
				                Service Management According to Porter

													Porter, in his well-known Value Chain model, describes Services as one of the 5 "primary activities"... Sign up
				              
										              1

						            	Paul G. Huppertz
Management Consultant, Germany
												
				                Service Management is IT System(s) Management

													@Nomi Hattingh: "For the most part, despite some differences we do agree: ITIL was indeed intended a... Sign up
				              
										              0

						            	Paul G. Huppertz
Management Consultant, Germany
												
				                Product Customers versus Service Customers

													@Mats Johnsson: One must consistently and consequently keep apart the two categories of customers:
... Sign up
				              
										              0

						            	Paul G. Huppertz
Management Consultant, Germany
												
				                Product Delivery is About Fulfilling a Purchase Order

													@Zenildo abreu: By sending an order confirmation, a producer commits & promises that it will fulfil ... Sign up
				              
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