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vishnu kumar
Student (MBA), India
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What is Service Management?
What is service management? What is the role of technology in service management?
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Mats Johnsson
Universitetslektor, Sweden
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What is Service Management?
Service has a very important role in the supply chain or the logistic system. Service management is about how to manage the logistics element so it also results in service for internal or external customers.
It is important to include this aspect when you design or redesign a supply chain.
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Joe Brennan
Manager of quality information systems, United States
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Service Management
I believe that service management extends beyond the initial delivery steps and continues until the end-of-life for the units sold.
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zenildo abreu, Brazil
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What is Service Management?
I believe that service management is the guarantee to deliver the product.
Technology has the responsibility to reduce time, decrease the cost and increase the value to the customer.
As a consequence, the brand can grow.
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marco
Analyst, Brazil
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The Roles of Service and Service Management
@Zenildo Abreu: In addition to PRODUCTS, where the Service Management must guarantee the quality along all life cycle, w...
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Joe Brennan
Manager of quality information systems, United States
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Lifetime Service Management
@marco, I do appreciate your PDCA lesson as well as the extension of the scope beyond delivery out to the lifetime of th...
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Sheryl
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What is Service Management?
Hi Vishnu, Service Management is a client centered way to deal with conveying information technology. This process basic...
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Nomi Hattingh
Australia
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Service (and Quality) Management
Vishnu - another example: in government we have IT operational areas, where we work with vendors to manage our IT infras...
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Jaap de Jonge
Editor, Netherlands
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Service Management According to Porter
Porter, in his well-known Value Chain model, describes Services as one of the 5 "primary activities" (line functions).
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Paul G. Huppertz
Management Consultant, Germany
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Service Management is IT System(s) Management
@Nomi Hattingh: "For the most part, despite some differences we do agree: ITIL was indeed intended as a systems manageme...
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Paul G. Huppertz
Management Consultant, Germany
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Product Customers versus Service Customers
@Mats Johnsson: One must consistently and consequently keep apart the two categories of customers:
A product custom...
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Paul G. Huppertz
Management Consultant, Germany
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Product Delivery is About Fulfilling a Purchase Order
@Zenildo abreu: By sending an order confirmation, a producer commits & promises that it will fulfil the respective purch...
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