What is Service Management?

Supply Chain and Quality Management

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vishnu kumar
Student (MBA), India

What is Service Management?

What is service management? What is the role of technology in service management?

  Mats Johnsson
Universitetslektor, Sweden
 

What is Service Management?

Service has a very important role in the supply chain or the logistic system. Service management is about how to manage the logistics element so it also results in service for internal or external customers.
It is important to include this aspect when you design or redesign a supply chain.

  Joe Brennan
Manager of quality information systems, United States
 

Service Management

I believe that service management extends beyond the initial delivery steps and continues until the end-of-life for the units sold.

  zenildo abreu
 

What is Service Management?

I believe that service management is the guarantee to deliver the product.
Technology has the responsibility to reduce time, decrease the cost and increase the value to the customer.
As a consequence, the brand can grow.

  marco
Analyst, Brazil
 

The Roles of Service and Service Management

@Zenildo Abreu: In addition to PRODUCTS, where the (...)

  Joe Brennan
Manager of quality information systems, United States
 

Lifetime Service Management

@marco, I do appreciate your PDCA lesson as well a (...)

  Sheryl
 

What is Service Management?

Hi Vishnu, Service Management is a client centered (...)

  Nomi Hattingh
Australia
 

Service (and Quality) Management

Vishnu - another example: in government we have IT (...)

  Jaap de Jonge
Editor, Netherlands
 

Service Management According to Porter

Porter, in his well-known Value Chain model, descr (...)

  Paul G. Huppertz
Management Consultant, Germany
 

Service Management is IT System(s) Management

@Nomi Hattingh: "For the most part, despite some d (...)

  Paul G. Huppertz
Management Consultant, Germany
 

Product Customers versus Service Customers

@Mats Johnsson: One must consistently and conseque (...)

  Paul G. Huppertz
Management Consultant, Germany
 

Product Delivery is About Fulfilling a Purchase Order

@Zenildo abreu: By sending an order confirmation, (...)

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