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What is Strategic Quality Planning?
Gay Calimbas, United States, Member
I am a student researching about strategic quality planning. How do we develop a strategic quality plan? What are the processes involved? What are the considerations in making such a plan? Thanks for your input...
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Elements of Strategic Quality Plan
Elaine C. Bishop, Business Consultant, United States, Member ROI: of strategic quality
Goal: organizational adaptation
Measurements:
(1) 5-year financial & industry ratio analysis
(1) Profitability performance gap
(2) Customer indicated performance gap
(3) Review: customer-indicated performance indicators
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