Effective Project Communication

Program and Project Management


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Program and Project Management > Best Practices > Effective Project Communication

Effective Project Communication
Sujatha Nambiar, Consultant, United States, Member
To ensure team collaboration and tasks completion, effective communication must be implemented for projects.
Communication is the most important tool when handling large complex global projects:
- At project kick off, rules must be laid down on this aspect, the do's and don'ts and which method to communicate on issues.
- This must be clearly detailed out in a document that everyone on a particular project is made aware of the requirements.
- A point of escalation for each role must be identified to ensure continuity and success of the project.
- Approach to phone calls versus emails must be detailed out - which appropriate tool to be used in which type of situation.
- A non-response to email or phone call for any critical request of over 24 hours must be followed up with the back up team. The usage of out of office notification must be adhered to if any particular person is going to be away from their working area for more than 3 hours.
Most of the problems we see today in any industry is failure or breakdown in communication pathway that leads to serious situations or risks.

Effective 2-Way Project Communication
Joseph Daluz
Absolutely. Communication problems lead to misunderstandings and politics.
It is important to make sure that the right message is well communicated to all and appropriate timely feedback is reviewed.

How to Communicate During Project
Muhammad Tahir, Student (MBA), United Kingdom, Member
Here are some further tips on effective project communication:
1. Project manager / team leader should take responsibility of communication through out the project's life.
2. Verbal and non-verbal cues should be defined and prioritised.
3. Team leaders / department managers should be in charge of their team. They need to be in contact with every single person in their team to know his/her concerns.
4. Team leader should know company policies, project tasks and goal... Must be a problem solver and communicate messages among team members well.
5. Special software can be used according to project goals and manpower requirements that allows the staff to communicate more easily.
6. Communication must be monitored by project manager/ team leader / deptartment manager.

Proper Project Communication
Male Martin Paul Nsereko, Project Manager, Uganda, Member
In addition, actions and reactions to triggered by project communication ought to be followed and reacted to appropriately for purposes of continuity of the cycle. Breakage in the communication cycle is likely to cause conflict, inaction on key issues and ultimately failure to achieve set project objectives.
Wish you all the best of project communication.

Simple and Clear Project Communication
Belmiro Isaac
In addition make your project communication simple and clear to your audience, to avoid conflicting replies or feed-backs to your project objectives.

Suggestions for Effective Communication in Projects
Here are some further simple steps to obtain effective communication within a project team:
1. Map the project team members, define r&r in the communation plan
2. Identify, train and lineup the alternate SPOCs
3. Ensure that team members are fully aware of project communication protocols
4. Periodic project performance reviews and client reviews a must for complex projects
5. Large, complex project needs dedicated PMO. Publish dashboards with key metrics - would keep the global team members fully aware of current situation
6. Record meeting/discussion points and broadcast to team members. Track the action points on a weekly basis to avert delays
7. Define the path for internal escalations and client escalations. Assign empowered problem solvers to handle it as ease.

Teamwork Friendship is Important to Resolve Communications Issues
Joseph Daluz
I was requested to assemble a team of the best engineers and after hours, devise a program to be used as a major methodology for an important practice of the organization. We decided to start by walking together every night and socialize before going back to the conference room and work on the project.
We ordered pizza and had dinner together and discuss all elements of the project in a friendly atmosphere.
We had a budget of 20k to be distributed between the members of the team at completion.
After a few weeks of this assignment, we produced a document that drove millions in profit to the organization and created the blue print of a new technology that we never thought it was possible. All members of the team were compensated according to their consensus. I realize that communicating well is not enough in a project, but we need to go beyond and establish good relationships that will continue for ever.

Communication in Project
Natarajan Ramanathan
I agree if there is good communication in a project, the chances of the project failing are low.
But if there is poor communication, then there is every chance that the project will become a failure.
For communication especially within a project to be effective, it should be:
A. Timely
B. Directive
C. Frequent
D. Are we listening (from a project manager's perspective).

Program and Project Management

Best Practices

Program and Project Management


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