Measuring the CUSTOMER Outcome of a Project
Saudia Mohamed The following questions are intended to measure customer outcome of projects.
- When are projects successfully managed and completed?
- Is there a demand for facilitating customer projects to success?
- Which requirements do customers have with regard to success factors for managing a project portfolio more effectively?
- Are time, money and quality the only (measurable) results that the customer aims for?
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Measuring a Project's CUSTOMER Outcome
Peninah Mumbua Successfully managed and completed projects have a presence in the community which the customer or the community members can tell of through participatory evaluations which involve the community or the customer.
Such projects should take into consideration the input of the customer.