Tracking Policies and Procedures ... Processes, Process Indicators and Improvement Journals
ATBA Bouchaib, Technical Studies Service Manager, Morocco, Member
Policies and procedures related to the same activities are often, or should be at least, gathered into processes
. In periodical meetings
each process is to be controlled / improved. The aim of these meetings is to gather all actors of the enterprise who are involved in the process, so as they can exchange about the current functioning of the process: positive and negatives performances, problems, improvement actions to carry out...
Of course, the meetings proposals are summarized in "improvement journals
" which are used, besides the process indicators
, to measure the performance / evolution of the process...