Multi Skilled, Proactive and Customer Focused Staff

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Human Resources Management > Best Practices > Multi Skilled, Proactive and Customer Focused Staff

Multi Skilled, Proactive and Customer Focused Staff
Ndedi Ehade
In a constantly changing and ever more competitive environment, work organisations require multi skilled, proactive and customer focused staff in order to be successful. Please comment.
 

 
Multi Skilled, Proactive and Customer Focused Staff
GAURAV DEOSTHALI
Yes, I agree with the statement.
Today as economy forms a complex structure, both consumers and also the organisation and its staff is part of this.
Employees are a vital part of organisation. An organisation is successful only when its employees are well-skilled, goal oriented, work oriented and result oriented for the organisation. In order to achieve any task from minor to major any employee need to be iof multi skilled.
For example, an employee working with production department whether he may be a worker or a production manager he needs to be multi skilled so that he can replace another employee during absence. Secondly, this can be achieved only when there is a team playing motive in the department.
Hence, it is necessary that an employee should be a multi skilled, proactive and customer focused.
 

 
Multiskilled Staff, a Must
Jagdish B Acharya, Consultant, India, Premium Member
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Managing Customer Focused Staff More Resourceful to Business
D P BABU, Strategy Consultant, India, Member
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Multi-skilled Staff Less Important for Large Firms
David Wilson, Manager, Canada, Premium Member
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