Multi Skilled, Proactive and Customer Focused Staff
Yes, I agree with the statement.
Today as economy forms a complex structure, both consumers and also the organisation and its staff is part of this.
Employees are a vital part of organisation. An organisation is successful only when its employees are well-skilled, goal oriented, work oriented and result oriented for the organisation. In order to achieve any task from minor to major any employee need to be iof multi skilled.
For example, an employee working with production department whether he may be a worker or a production manager he needs to be multi skilled so that he can replace another employee during absence. Secondly, this can be achieved only when there is a team playing motive in the department.
Hence, it is necessary that an employee should be a multi skilled, proactive and customer focused.