Multi Skilled, Proactive and Customer Focused Staff

Multi Skilled, Proactive and Customer Focused Staff
GAURAV DEOSTHALI
Yes, I agree with the statement.
Today as economy forms a complex structure, both consumers and also the organisation and its staff is part of this.
Employees are a vital part of organisation. An organisation is successful only when its employees are well-skilled, goal oriented, work oriented and result oriented for the organisation. In order to achieve any task from minor to major any employee need to be iof multi skilled.
For example, an employee working with production department whether he may be a worker or a production manager he needs to be multi skilled so that he can replace another employee during absence. Secondly, this can be achieved only when there is a team playing motive in the department.
Hence, it is necessary that an employee should be a multi skilled, proactive and customer focused.

Multiskilled Staff, a Must
Jagdish B Acharya, Consultant, India, Premium Member
Skills or domain knowledge is developed based on deeper practice or study of a narrow area. Problems in general need not follow our subject logic and often are multidimensional. For multidimensional problems, staff has to be multi-skilled or a generalist.
Specialists are also necessary for specific problems but specialists whose domain knowledge of other subjects is minimal may not appreciate contribution of other experts and may thus provide lopsided solutions.
So multi skilling and general domain knowledge of general subjects is a must.

Managing Customer Focused Staff More Resourceful to Business
D P BABU, Strategy Consultant, India, Member
Businesses need to focus more on managing pro-customer practices in which not only multi-skilled but also committed personnel are required. Therefore the relationship between organization and personnel not to be on mere service terms but to provide strategic partnership in business.

Multi-skilled Staff Less Important for Large Firms
David Wilson, Manager, Canada, Premium Member
If you want talented, qualified and highly competent staff, then I agree with your statement. Excellent customer service must be one of the primary goals of any business. However, the larger the organization, the more specialized the staff become. This does not minimize the need for customer service or for cross-training. Reading Toyota Kata (Mike Rother, 2010), organizations (and their employees) need to be adaptive and continuously improving, that means systematic and standard behaviors, not necessarily multi-skilling.

Multi Skilled, Proactive and And Customer Focused Staff
Ruben A. Villanueva
This is ideal for any organization for that matter, but the question is how can your organization attract or magnetized this kind of people. And if you already have them how can you make them stay and serve the organization long enough to build a sustainable operation. How will you motivate them to build a career in your organization. This should be supported of course with a finely crafted HR program on organizational development.