All about Communication and Skills
Learn from colleagues and experts
Join now. Completely free.
Log in
|
8 Resolutions for Difficult Interpersonal Conversations
Jaap de Jonge, Editor, Netherlands
Sometimes a conversation (at work) can be awkward, difficult or not effective, despite of good intentions.
Monique Valcour describes 8 practical techniques you can apply to get a difficult interpersonal conversation “back on track”:
- SHIFT THE RELATIONSHIP from opposition to partnership.
Place yourself in the other person's shoes.
- REFRAME YOUR PURPOSE from convincing to learning.
Don't focus on making the other person adopt your view.
- VERBALIZE YOUR INTENTION.
Tell explicitly what you are trying to achieve with the conversation.
- AVOID ASSUMPTIONS.
Especially about what the other person is "probably" thinking.
- ACKNOWLEDGE YOUR PART.
Admit you make/made mistakes too.
- LEARN YOUR ABCD'S.
Avoid Blame, Cont...
|
|
| |
|
Prescription to Civil Intelligence
Gregory Johnson, Coach, United States, Premium Member Reducing combative and confrontational discussions is really needed. Today's professional and social environment is being fed this ugly confrontationa...
|
|
| |
|
The Role of Power in Interpersonal Conflicts
Sandra Osbon, Entrepreneur, United States, Member Rather than "being fed" an ugly behavior, Hocker and Wilmot (1978) argue that the system (professional and social environment) may be reflecting a str...
|
|
| |
|
In a Conflict There is Always a 'Third' Person
Allemeersch, Interim Manager, Belgium, Member In all conficts or discussions there is always a third person, even without being present. I refer to the environment. What will others think if I los...
|
|
| |
|
Humanistic Bridge Building
Gregory Johnson, Coach, United States, Premium Member There is a universal tendency in human behavior to use damaging language, like identifying something as a "PROBLEM", before really trying to find a so...
|
|
| |
|
Streight Talking
kevin DAVIES, United Kingdom, Member I agree with all that's been said and there are some very relevant principles announced in the tail.
However, specifically regarding the environm...
|
|
| |
|
Reaction on #4: Verbalize your Intention
Andreas Sloma, Germany, Member It is important to represent the given position well. This should be done with "fingerspitzengefühl" (Editor: ~careful, precise consideration). Your o...
|
|
| |
|
Resolving Conflict in Interpersonal Conversations
Maurice Hogarth, Consultant, United Kingdom, Premium Member Assuming this relates to differing points of view (pov) about a work concern, weave into the 8 points:
- The acceptance that we want ‘c...
|
|
|
