|
Jaap de Jonge Editor, Netherlands
|
8 Resolutions for Difficult Interpersonal Conversations
Sometimes a conversation (at work) can be awkward, difficult or not effective, despite of good intentions.
Monique Valcour describes 8 practical techniques you can apply to get a difficult interpersonal conversation “back on track”:

- SHIFT THE RELATIONSHIP from opposition to partnership.
Place yourself in the other person's shoes.
- REFRAME YOUR PURPOSE from convincing to learning.
Don't focus on making the other person adopt your view.
- VERBALIZE YOUR INTENTION.
Tell explicitly what you are trying to achieve with the conversation.
- AVOID ASSUMPTIONS.
Especially about what the other person is "probably" thinking.
- ACKNOWLEDGE YOUR PART.
Admit you make/made mistakes too.
- LEARN YOUR ABCD'S.
Avoid Blame, Contempt, Defensiveness and Stonewalling.
- Examine difficult issues with OPENNESS AND CURIOSITY.
- SEEK INPUT to problem-solving.
Ask for feedback.
⇒ In what way do you turn a problematic conversation into a more positive one? Thanks for sharing your experiences and tips...
Source: Monique Valcour, "Eight Ways to get a Difficult Conversation Back on Track", HBR Fall 2018, pp.14-15.
X
Welcome to the Communication and Skills best practices. The topic being discussed here is: "8 Resolutions for Difficult Interpersonal Conversations".
Will you join us? It's free.
Log in
|
|
Gregory Johnson Coach, United States
|
|
Prescription to Civil Intelligence
Reducing combative and confrontational discussions is really needed. Today's professional and social environment is bein...
|
|
|
Sandra Osbon Entrepreneur, United States
|
|
The Role of Power in Interpersonal Conflicts
Rather than "being fed" an ugly behavior, Hocker and Wilmot (1978) argue that the system (professional and social enviro...
|
|
|
Jaap de Jonge Editor, Netherlands
|
|
Interpersonal Conflict Resolution
@Sandra Osbon: Thank you for suggesting the in-depth book on interpersonal conflicts by Hocker and Wilmot. According to ...
|
|
|
Allemeersch Interim Manager, Belgium
|
|
In a Conflict There is Always a 'Third' Person
In all conficts or discussions there is always a third person, even without being present. I refer to the environment. W...
|
|
|
Gregory Johnson Coach, United States
|
|
Humanistic Bridge Building
There is a universal tendency in human behavior to use damaging language, like identifying something as a "PROBLEM", bef...
|
|
|
kevin DAVIES United Kingdom
|
|
Streight Talking
I agree with all that's been said and there are some very relevant principles announced in the tail.
However, specifica...
|
|
|
Andreas Sloma Germany
|
|
Reaction on #4: Verbalize your Intention
It is important to represent the given position well. This should be done with "fingerspitzengefühl" (Editor: ~careful, ...
|
|
|
Oscar Camey Lecturer, United States
|
|
Look for Coincidences in Difficult Interpersonal Conversations
Conflicts will always be present in the inter-relationship of people and this is natural, two or more people never think...
|
|
|
Maurice Hogarth Consultant, United Kingdom
|
|
Resolving Conflict in Interpersonal Conversations
Assuming this relates to differing points of view (pov) about a work concern, weave into the 8 points:
The acceptan...
|
|
|
Chloe Xu Director, Australia
|
|
What is the Best Way to Have Stressful Conversations?
Stressful conversations are ineluctable in the workplace. According to Weeks, a communication expert, greater self-aware...
|
|