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8 Resolutions for Difficult Conversations
Jaap de Jonge, Editor
Sometimes a conversation (at work) can be awkward, difficult or not effective, despite of good intentions.
Monique Valcour describes 8 interesting techniques to make a conversation productive:
- SHIFT THE RELATIONSHIP from opposition to partnership. Place yourself in the other person's shoes.
- REFRAME YOUR PURPOSE from convincing to learning. Don't focus on making the other person adopt your view.
- VERBALIZE YOUR INTENTION. Tell explicitly what you are trying to achieve with the conversation.
- AVOID ASSUMPTIONS. Especially about what the other person is "probably" thinking.
- ACKNOWLEDGE YOUR PART. Admit you make/made mistakes too.
- LEARN YOUR ABCD'S. Avoid Blame, Contempt, Defensiveness and Stonewalling.
- Examine difficult issues with OPENNESS AND CURIOSITY.
- SEEK INPUT to problem-solving. Ask for feedback.
Source: Monique Valcour, "Eight Ways to get a Difficult Conversation ...
13-9-2018
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