|
Jaap de Jonge
Editor, Netherlands
|
8 Resolutions for Difficult Interpersonal Conversations
Sometimes a conversation (at work) can be awkward, difficult or not effective, despite of good intentions.
Monique Valcour describes 8 practical techniques you can apply to get a difficult interpersonal conversation “back on track”:
- SHIFT THE RELATIONSHIP from opposition to partnership.
Place yourself in the other person's shoes.
- REFRAME YOUR PURPOSE from convincing to learning.
Don't focus on making the other person adopt your view.
- VERBALIZE YOUR INTENTION.
Tell explicitly what you are trying to achieve with the conversation.
- AVOID ASSUMPTIONS.
Especially about what the other person is "probably" thinking.
- ACKNOWLEDGE YOUR PART.
Admit you make/made mistakes too.
- LEARN YOUR ABCD'S.
Avoid Blame, Contempt, Defensiveness and Stonewalling.
- Examine difficult issues with OPENNESS AND CURIOSITY.
- SEEK INPUT to problem-solving.
Ask for feedback.
⇒ In what way do you turn a problematic conversation into a more positive one? Thanks for sharing your experiences and tips...
Source: Monique Valcour, "Eight Ways to get a Difficult Conversation Back on Track", HBR Fall 2018, pp.14-15.
X
All about management
Welcome to the Communication and Skills best practices: "8 Resolutions for Difficult Interpersonal Conversations".
Please sign up now to read all responses and to join this discussion yourself. It's free.
Log in
| |
|
Gregory Johnson
Coach, United States
|
|
Prescription to Civil Intelligence
Reducing combative and confrontational discussions (...)
|
| |
|
Sandra Osbon
Entrepreneur, United States
|
|
The Role of Power in Interpersonal Conflicts
Rather than "being fed" an ugly behavior, Hocker a (...)
|
| |
|
Jaap de Jonge
Editor, Netherlands
|
|
Interpersonal Conflict Resolution
@Sandra Osbon: Thank you for suggesting the in-dep (...)
|
| |
|
Allemeersch
Interim Manager, Belgium
|
|
In a Conflict There is Always a 'Third' Person
In all conficts or discussions there is always a t (...)
|
| |
|
Gregory Johnson
Coach, United States
|
|
Humanistic Bridge Building
There is a universal tendency in human behavior to (...)
|
| |
|
kevin DAVIES
United Kingdom
|
|
Streight Talking
I agree with all that's been said and there are so (...)
|
| |
|
Andreas Sloma
Germany
|
|
Reaction on #4: Verbalize your Intention
It is important to represent the given position we (...)
|
| |
|
Oscar Camey
Lecturer, United States
|
|
Look for Coincidences in Difficult Interpersonal Conversations
Conflicts will always be present in the inter-rela (...)
|
| |
|
Maurice Hogarth
Consultant, United Kingdom
|
|
Resolving Conflict in Interpersonal Conversations
Assuming this relates to differing points of view (...)
|
| |
|
Chloe Xu
Director, Australia
|
|
What is the Best Way to Have Stressful Conversations?
Stressful conversations are ineluctable in the wor (...)
|
|
Sign up
