8 Resolutions for Difficult Interpersonal Conversations

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8 Resolutions for Difficult Interpersonal Conversations
Jaap de Jonge, CEO, Netherlands, Editor
Sometimes a conversation (at work) can be awkward, difficult or not effective, despite of good intentions.

Monique Valcour describes 8 practical techniques you can apply to get a difficult interpersonal conversation “back on track”:
  1. SHIFT THE RELATIONSHIP from opposition to partnership.
    Place yourself in the other person's shoes.
  2. REFRAME YOUR PURPOSE from convincing to learning.
    Don't focus on making the other person adopt your view.
  3. VERBALIZE YOUR INTENTION.
    Tell explicitly what you are trying to achieve with the conversation.
  4. AVOID ASSUMPTIONS.
    Especially about what the other person is "probably" thinking.
  5. ACKNOWLEDGE YOUR PART.
    Admit you make/made mistakes too.
  6. LEARN YOUR ABCD'S.
    Avoid Blame, Cont...Sign up
 

 
Prescription to Civil Intelligence
Greg Johnson, Coach, United States, Premium Member
Reducing combative and confrontational discussions is really needed. Today's professional and social environment is being fed this ugly confrontationa...Sign up
  

 
The Role of Power in Interpersonal Conflicts
Sandra Osbon, Entrepreneur, United States, Premium Member
Rather than "being fed" an ugly behavior, Hocker and Wilmot (1978) argue that the system (professional and social environment) may be reflecting a str...Sign up
  

 
Interpersonal Conflict Resolution
Jaap de Jonge, CEO, Netherlands, Editor
@Sandra Osbon: Thank you for suggesting the in-depth book on interpersonal conflicts by Hocker and Wilmot. Accordin...Sign up
  

 
In a Conflict There is Always a 'Third' Person
Allemeersch, Interim Manager, Belgium, Member
In all conficts or discussions there is always a third person, even without being present. I refer to the environment. What will others think if I los...Sign up
  

 
Humanistic Bridge Building
Greg Johnson, Coach, United States, Premium Member
There is a universal tendency in human behavior to use damaging language, like identifying something as a "PROBLEM", before really trying to find a so...Sign up
  

 
Streight Talking
kevin DAVIES, United Kingdom, Member
I agree with all that's been said and there are some very relevant principles announced in the tail.
However, specifically regarding the environm...Sign up
  

 
Reaction on #4: Verbalize your Intention
Andreas Sloma, Germany, Member
It is important to represent the given position well. This should be done with "fingerspitzengefühl" (Editor: ~careful, precise consideration). Your o...Sign up
  

 
Look for Coincidences in Difficult Interpersonal Conversations
Oscar Camey, Lecturer, United States, Member
Conflicts will always be present in the inter-relationship of people and this is natural, two or more people never think the same or have the same opi...Sign up
  

 
Resolving Conflict in Interpersonal Conversations
Maurice Hogarth, Consultant, United Kingdom, Member
Assuming this relates to differing points of view (pov) about a work concern, weave into the 8 points:
  • The acceptance that we want ‘c...Sign up
  

 
 


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