Using the Value Profit Chain with the Balanced Scorecard

Using the Value Profit Chain with the Balanced Scorecard

The model can be used alongside the Balanced Scorecard model to ensure better organizational alignment and performance management. There are clear parallels between customer satisfaction and the customer and financial perspectives of the Balanced Scorecard.
Similarly, employee satisfaction can be related to internal and the learning and growth perspectives and together, they can influence financial performance and investor confidence.

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		0 Anonymous
	Combining Balanced Scorecard with Value Profit Chain I am also interested in more information about how these 2 tools (BSC and VPC) can be combined. What would be the benefit of doing that beyond using just one of the two?