Value Profit Chain and Balanced Scorecard

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Value Profit Chain and Balanced Scorecard
kwapong, Manager, Ghana

The model can be used alongside the Balanced Scorecard model to ensure better organizational alignment and performance management. There are clear parallels between customer satisfaction and the customer and financial perspectives of the Balanced Scorecard. Similarly, employee satisfaction can be related to internal and the learning and growth perspectives and together, they can influence financial performance and investor confidence.



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