Service-Profit Chain



Value Profit Chain
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wambari, Kenya

Service-Profit Chain

Is it right to say that if leaders (and managers) know what the customer wants, decide on what they (company) can do (and do best!) then get people (staff) to feel great (& energised) about achieving the objective(s) the job of customer satisfaction will be well on the way to accomplishment?

   

More on Value Profit Chain:
Summary
Discussion Topics
Organizational Change Based on Values
🔥 Service-Profit Chain
Applying the Value Chain Concept to Marketing Information System
👀Service-Profit Chain
The Effect of Problems with Distribution Channel Strategy on Customer Value
Using the Value Profit Chain with the Balanced Scorecard
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Value Profit Chain
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