Service-Profit Chain

Value Profit Chain
Knowledge Center

Forum

New Topic

wambari

Service-Profit Chain

Is it right to say that if leaders (and managers) know what the customer wants, decide on what they (company) can do (and do best!) then get people (staff) to feel great (& energised) about achieving the objective(s) the job of customer satisfaction will be well on the way to accomplishment?

Start a new forum topic

 

More on Value Profit Chain:
Summary
Special Interest Group

Do you have a keen interest in Value Profit Chain? Become our SIG Leader

Value Profit Chain
Knowledge Center



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2021 12manage - The Executive Fast Track. V15.8 - Last updated: 5-12-2021. All names of their owners.