Service-Profit Chain

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🔥NEW Nowadays to be successful, service managers have to pay attention to internal factors such as employee satisfaction, productivity as well as external factors such as customer satisfaction and loyalty. The service profit chain helps the managers understand which are the factors that are important to improve the profitability as well as the revenue growth. Various links in the Service-Profit Chain: The following diagram shows us the service profit chain which helps us understand how profitability is related to customer loyalty and which in turn is related to customer satisfaction. The service profit chain includes both, the internal service quality as well as the external service value and how these are interdependent. The first link is the internal service quality which includes the internal factors of an organization such as the workplace, employee selection, various tools used for serving customers, and the various employee development programs. These factors lead to (...) Read more? Sign up for free

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		Anonymous
	Service Profit Chain versus Value Profit Chain Are the 2 terms "Service Profit Chain" and "Value (...)

		Aniket Deolikar, Student (MBA), India
	The Second Term Value Profit Chain Originated from the Earlier Service Profit Chain @: Service Profit Chain (SPC) and Value Profit Ch (...)