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Civility and Respect towards Employees
Jaap de Jonge, Management Consultant, Netherlands
Research on Civility by Christine Porath revealed that the 20,000 respondents (employees from all over the world) ranked "respect" as the most important leadership behavior.
However these same 20,000 respondents also report disrespectful and uncivil behavior is increasing each year!
Porath's quite current book in these times of President Trump shows what incivility is costing organizations in an entertaining mix of statistical data and anecdotal evidence about the cost and reward to incivil and civil behavior. While some of the civility strategies discussed in the book could be considered somewhat basic (Say please and thank you, Don't interrupt, Share credit, Ask questions rather than barking orders), a surprising amount of leaders, managers, and organizations don't always practice them 😉.
According to Kristy Rogers, the main reason for this remarkable disconnect” between the importance and current practice of respect is that some managers could be unaware o (...) Read more? Sign up for free
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Respect Dissed
Maurice Hogarth, Consultant, United Kingdom, Premium Member (...)
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