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Civility and Respect towards Employees

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Two Factor Theory (Human Motivation)
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16
Jaap de Jonge
Editor, Netherlands

Civility and Respect towards Employees

Research on Civility by Christine Porath revealed that the 20,000 respondents (employees from all over the world) ranked "respect" as the most important leadership behavior.
However these same 20,000 respondents also report disrespectful and uncivil behavior is increasing each year!
Porath's quite current book in these times of President Trump shows what incivility is costing organizations in an entertaining mix of statistical data and anecdotal evidence about the cost and reward to incivil and civil behavior. While some of the civility strategies discussed in the book could be considered somewhat basic (Say please and thank you, Don't interrupt, Share credit, Ask questions rather than barking orders), a surprising amount of leaders, managers, and organizations don't always practice them 😉.

According to Kristy Rogers, the main reason for this remarkable disconnect” between the importance and current practice of respect is that some managers could be unaware of the difference between "owed respect" and "earned respect":
  • OWED RESPECT is given equally to all members of an organization. It includes civility and a culture that each employee is considered inherently valuable.
    A lack of owed respect is typical for following situations/environments: Taylor-like, micromanagement, uncivil, abuse of power, sense that employees are interchangeable.
  • EARNED RESPECT recognizes specific individuals who are showing valued qualities or behaviors, or are achieving good results. It distinguishes employees who have exceeded expectations and, particularly in knowledge work settings, affirms that each employee has unique strengths and talents.
    A lack of earned respect is signaled by phenomena like: stealing credit for other peoples’ success, failing to recognize (and reward) individual achievements by employees.
Sources:
Christine Porath, "Mastering Civility: A Manifesto for the Workplace", 2016, Grand Central Publishing
Kristie Rogers, “Do your Employees Feel Respected? Show Workers that they’re Valued, and your Business will Flourish”, HBR Jul-Aug 2018, pp. 62-71
 

Rating

 
2
KOEHL Maryse
Professor, France
 

Respect in Organizations

Interesting this approach of owed respect and earned respect in managing. Respect is a base of the r... Sign up

 
1
Paramathmuni srinivas Kumar
India
 

Owed Respect in Recogntion of Potential

If one recognizes the potential of each employee (in terms of inherent capacity to grow etc.), then ... Sign up

 
4
Ivan Kohlinsky
Management Consultant, Guernsey
 

Don't we Expect This Universally?

Isn't it that the respect that we should give and show (and really expect in return) in every aspect... Sign up

 
3
Steven Cooke, Philippines
 

What Causes the Lack of Civility/Respect?

As noted in the examples for each type, a general lack of civility and respect in any form is an ind... Sign up

 
1
Graham Williams
Management Consultant, South Africa
 

Civility and Respect Towards Employees

A bit of a chicken and egg problem; is civility and respect a manifestation of values or does the pr... Sign up

 
2
Riphagen
Financial Consultant, Netherlands
 

Respect in Times of Radical Change

What if one wants to increase the performance of a business and if a small or incremental increase i... Sign up

 
1
Emmanuel Rasesia
Teacher, Botswana
 

Owed Respect versus Earned Respect

Thanks for providing the distinction between the two (owed versus earned respect). I have always be... Sign up

 
3
Graham Williams
Management Consultant, South Africa
 

Respect Towards Employees is not a Means to an End

I believe that respect comes from the inside out - and is not a tool to be used to influence perform... Sign up

 
3
Bernhard Keim
Business Consultant, Germany
 

The Importance of Respect in Organizations and Society

If you want to be heard you must pay respect to others. Listening is the hallmark of an OPEN ORGANIZ... Sign up

 
4
Steven Cooke, Philippines
 

Sincerity / Respect is not a Method

@Graham Williams: That's a VERY pertinent and important point in many "management" discussions! Resp... Sign up

 
3
Jaap de Jonge
Editor, Netherlands
 

Is Respect Innate or Acquired?

@Steven Cooke: Thanks for your contribution to this topic. I agree for many people being civil or re... Sign up

 
1
Steven Cooke, Philippines
 

Acquiring Respectability

@Jaap de Jonge: I agree that some people are unfortunately deficient in "respect" characteristics. ... Sign up

 
2
Maurice Hogarth
Consultant, United Kingdom
 

Recognition Shows Respect

How do we show respect towards and employee? Through recognition. Recognition is based on considera... Sign up

 
1
Bill Boynton
Teacher, United States
 

New Operating Norm

I believe the value of respect is a critical component for self-realization, of becoming all that on... Sign up

 
1
Maurice Hogarth
Consultant, United Kingdom
 

Respect is Earned not Owed

Replace “respect” with “civility”; the messages are the same. No-one is “owed” respect; it is not a... Sign up

 
0
Steven Cooke, Philippines
 

Civilization and Honor

@Maurice Hogarth: I agree that there is a necessary but subtle distinction between attitudes that ar... Sign up

 
0
Graham Williams
Management Consultant, South Africa
 

Civility and Respect Towards Employees

Here's an article I've written quite recently and I believe it is relevant to this discussion: Show ... Sign up

 
1
Maurice Hogarth
Consultant, United Kingdom
 

Respect Dissed

@Steven Cooke: Yes. It seems also to be demonstrated by gang leaders who demand "respect" and punish... Sign up

 

More on Two Factor Theory (Human Motivation):
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topic PROs and CONs of Employee Of the Month Programs
topic Motivation Engenders Commitment
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topic Nothing Flourishes Without Attention
topic Achieving a State of Flow and Motivation
topic What motivates Employees to be more Innovative?
topic Role of Job Titles in Employee Motivation and Satisfaction
topic Using Herzberg's Two Factor Theory in Small Companies
topic Is Money the Primary Motivating Factor?
topic List of Intrinsic Motivators
topic Strong Motivational Factors can Overcome Demotivating Factors
topic What are (the Main) Causes of Attrition?
topic Avoid Under and over Motivation
topic Social and Environment Issues are Missing in 2 Factor Theory
topic Boredom Could be a Driver for Creativity and Performance
topic Office Design: From Action Office to Cubicles to the Home Office
topic Application of Two Factor Theory in Non-Governmental Organizations
topic Hygiene and Motivation: Hand and Glove
topic Is Lack of Challenge a Hygiene Factor?
topic Scope of Herzberg's Two Factor Theory Goes Beyond Work
topic The 2 Most Important Words to Say to your Employees
topic Two Factor Theory Still Holds Today?
topic Role of Knowledge in Two Factor Theory
topic Additional Hygiene Factors
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More on Two Factor Theory (Human Motivation):
Summary
Discussion Topics
topic How to measure motivation?
🔥 5 Motivational Techniques When Employees are Feeling Low
topic Privacy at Work | Privacy in Offices
topic How to Create a Psychologically Safe Workplace?
topic PROs and CONs of Employee Of the Month Programs
topic Motivation Engenders Commitment
👀Civility and Respect towards Employees
topic Nothing Flourishes Without Attention
topic Achieving a State of Flow and Motivation
topic What motivates Employees to be more Innovative?
topic Role of Job Titles in Employee Motivation and Satisfaction
topic Using Herzberg's Two Factor Theory in Small Companies
topic Is Money the Primary Motivating Factor?
topic List of Intrinsic Motivators
topic Strong Motivational Factors can Overcome Demotivating Factors
topic What are (the Main) Causes of Attrition?
topic Avoid Under and over Motivation
topic Social and Environment Issues are Missing in 2 Factor Theory
topic Boredom Could be a Driver for Creativity and Performance
topic Office Design: From Action Office to Cubicles to the Home Office
topic Application of Two Factor Theory in Non-Governmental Organizations
topic Hygiene and Motivation: Hand and Glove
topic Is Lack of Challenge a Hygiene Factor?
topic Scope of Herzberg's Two Factor Theory Goes Beyond Work
topic The 2 Most Important Words to Say to your Employees
topic Two Factor Theory Still Holds Today?
topic Role of Knowledge in Two Factor Theory
topic Additional Hygiene Factors
topic Is an Employee Information System a Motivation / Hygiene Factor?
topic How to Keep a Workforce Motivated at Crossroads
Special Interest Group

SIG Leader

Do you know a lot about Two Factor Theory (Human Motivation)? Become our SIG Leader

Knowledge Center

Two Factor Theory (Human Motivation)
Knowledge Center



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