Leadership and change

Leadership and Change
M, Philippines
It depends on the kind of employees of your company. Are they professionals? Are they factory workers who are routine in their work habits? Are they capable of thinking and analyzing? More than leadership for productivity u need connectivity... To be able to relate and understand what motivates them to be productive...

Leadership and Change
Francis D Brooks, USA
The Call Center industry is a perfect example of a constantly changing environment that requires high productivity. Managed programs are always evolving to better serve the client, and the agents on the frontline are held to meet very specific metrics to meet and exceed client/customer expectations. Being a flexible and team oriented leader in this environment helps to foster a sense of confidence in the agents, most especially when there are unexpected spikes in Call Volume. Managers set the tone for their teams, so when team members see Management willing to step in and do whatever is necessary to stay on beam, the agents become more focused and productive without having to be browbeaten into it.. Acknowledging those who perform above and beyond, and making a big deal of it helps to show the team members that as individuals they truly are valued.

Leadership, Productivity and Change
Jaap de Jonge, Editor, Netherlands
Obviously, you could consider Barrack Obama for your essay as well.