|
Please register now to read all responses and to join this discussion yourself. It's easy and 100% free.
|
|
Leadership and change
Vid
|
I'm an HR student and writing an essay on the role of leadership theories in a climate that demands high productivity coupled with constant change. Please can someone give me any ideas? (...) Read more? Sign up for free
|
|
Please register now to read all responses and to join this discussion yourself. It's easy and 100% free.
Sign up for free Log in
|
| |
|
Leadership and Change
M
|
|
It depends on the kind of employees of your company. Are they professionals? Are they factory workers who are routine in their work habits? Are they capable of thinking and analyzing? More than leadership for productivity u need connectivity... To be able to relate and understand what motivates them to be productive...
|
| |
|
Leadership and Change
Francis D Brooks
|
|
The Call Center industry is a perfect example of a constantly changing environment that requires high productivity. Managed programs are always evolving to better serve the client, and the agents on the frontline are held to meet very specific metrics to meet and exceed client/customer expectations. Being a flexible and team oriented leader in this environment helps to foster a sense of confidence in the agents, most especially when there are unexpected spikes in Call Volume. Managers set the tone for their teams, so when team members see Management willing to step in and do whatever is necessary to stay on beam, the agents become more focused and productive without having to be browbeaten into it.. Acknowledging those who perform above and beyond, and making a big deal of it helps to show the team members that as individuals they truly are valued.
|
|
