The Role of Management in Developing EI and Soft Skills

The Role of Management in Developing EI and Soft Skills

Previously, IQ and/or knowledge was seen by many as the main factor determining individual success, however, this paradigm is shifting to EI and/or soft skills. An employee with good EI/soft skills is regarded as a valuable contributor to the sustainability of the business. Recruiting departments are now working with techniques to identify soft skills of prospective employees. And many soft skill trainings are conducted in companies for employees.

In his book "Working with Emotional Intelligence", Goleman said that management should avoid following conditions in order not to hinder the development of good soft skills of people:

1. Work overload (many tasks and little support);
2. Lack of autonomy (rigid regulation and new things are not accepted);
3. Skimpy rewards (small amount of compensation but plenty of assignments);
4. Loss of connection (employees work in a remote or isolated area);
5. Unfairness (the management implements the "like and dislike" ways of treatment); and
6. Conflict of values (a conflict which appears between personal interest and the demands of work).

Managers should keep the above in mind in order to nurture the soft skills in their department.

		Comments Sort by date Sort by rating Rating
		3 Paramathmuni srinivas Kumar India
	Internal Preparation and External Aid to Raise Engagement Levels If an employee is engaged and inspired to take initiative and experiment by taking risks, then even ... Sign up

		3 M P SINGH CxO / Board, India
	Empathy is Key for Raising EI and Soft Skills I believe to raise EI of an employee or for that matter any individual the key is empathy (listening... Sign up

		2 Dalhatu Zubairu Director, Nigeria
	On #1: Work Overload of the Working Class Avoiding work overload may be somewhat difficult, especially if a worker doesn't earn a living wage ... Sign up

		3 Paseka Ramokoatsi Strategy Consultant, Lesotho
	Management by Objectives for Developing EI and Soft Skills I think MBO or management by objectives should be adhered to whereby employees are given the targets... Sign up

		1 Kamohelo Seseane Manager, South Africa
	Manager can Reduce Work Overload of Employee by Delegating Authority I agree with your statement @Paseka Ramokoatsi. Employees perform better when they are given authori... Sign up

		1 Ivan Kohlinsky Management Consultant, United Kingdom
	EI - Nature or Nurture? Watching Sheldon in 'The Big Bang Theory' (not real, I know!) shows that the majority of EI comes fr... Sign up

		2 Teresita Tumapon Professor, Philippines
	Developing EI and Soft Skills of Others Empowering constituents consists of coaching them, supporting them and explaining to them why certai... Sign up

		1 Maurice Hogarth Consultant, United Kingdom
	The Role of Managers in Developing EI and Soft Skills I would suggest that the points that Goleman related to soft skills (work overload; lack of autonomy... Sign up