The Role of Management in Developing EI and Soft Skills

Emotional Intelligence
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Aries Musnandar
HR Consultant, Indonesia

The Role of Management in Developing EI and Soft Skills

Previously, IQ and/or knowledge was seen by many as the main factor determining individual success, however, this paradigm is shifting to EI and/or soft skills. An employee with good EI/soft skills is regarded as a valuable contributor to the sustainability of the business. Recruiting departments are now working with techniques to identify soft skills of prospective employees. And many soft skill trainings are conducted in companies for employees.

In his book "Working with Emotional Intelligence", Goleman said that management should avoid following conditions in order not to hinder the development of good soft skills of people:
  1. Work overload (many tasks and little support);
  2. Lack of autonomy (rigid regulation and new things are not accepted);
  3. Skimpy rewards (small amount of compensation but plenty of assignments);
  4. Loss of connection (employees work in a remote or isolated area);
  5. Unfairness (the management implements the "like and dislike" ways of treatment); and
  6. Conflict of values (a conflict which appears between personal interest and the demands of work).
Managers should keep the above in mind in order to nurture the soft skills in their department.

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On #1: Work Overload of the Working Class

Avoiding work overload may be somewhat difficult, ...

  Paseka Ramokoatsi
Strategy Consultant, Lesotho

Management by Objectives for Developing EI and Soft Skills

I think MBO or management by objectives should be ...

  Kamohelo Seseane
Manager, South Africa

Manager can Reduce Work Overload of Employee by Delegating Authority

I agree with your statement @Paseka Ramokoatsi. Em...

  Ivan Kohlinsky
Management Consultant, United Kingdom

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  Teresita Tumapon
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  Maurice Hogarth
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The Role of Managers in Developing EI and Soft Skills

I would suggest that the points that Goleman relat...


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