The Role of Management in Developing EI and Soft Skills

Emotional Intelligence
Knowledge Center


Best Practices
Aries Musnandar
HR Consultant, Indonesia

The Role of Management in Developing EI and Soft Skills

Previously, IQ and/or knowledge was seen by many as the main factor determining individual success, however, this paradigm is shifting to EI and/or soft skills. An employee with good EI/soft skills is regarded as a valuable contributor to the sustainability of the business. Recruiting departments are now working with techniques to identify soft skills of prospective employees. And many soft skill trainings are conducted in companies for employees.

In his book "Working with Emotional Intelligence", Goleman said that management should avoid following conditions in order not to hinder the development of good soft skills of people:
  1. Work overload (many tasks and little support);
  2. Lack of autonomy (rigid regulation and new things are not accepted);
  3. Skimpy rewards (small amount of compensation but plenty of assignments);
  4. Loss of connection (employees work in a remote or isolated area);
  5. Unfairness (the management implements the "like and dislike" ways of treatment); and
  6. Conflict of values (a conflict which appears between personal interest and the demands of work).
Managers should keep the above in mind in order to nurture the soft skills in their department.


Paramathmuni srinivas Kumar

Internal Preparation and External Aid to Raise Engagement Levels

If an employee is engaged and inspired to take initiative and experiment by taking risks, then even ... Sign up

CxO / Board, India

Empathy is Key for Raising EI and Soft Skills

I believe to raise EI of an employee or for that matter any individual the key is empathy (listening... Sign up

Dalhatu Zubairu
Director, Nigeria

On #1: Work Overload of the Working Class

Avoiding work overload may be somewhat difficult, especially if a worker doesn't earn a living wage ... Sign up

Paseka Ramokoatsi
Strategy Consultant, Lesotho

Management by Objectives for Developing EI and Soft Skills

I think MBO or management by objectives should be adhered to whereby employees are given the targets... Sign up

Kamohelo Seseane
Manager, South Africa

Manager can Reduce Work Overload of Employee by Delegating Authority

I agree with your statement @Paseka Ramokoatsi. Employees perform better when they are given authori... Sign up

Ivan Kohlinsky
Management Consultant, United Kingdom

EI - Nature or Nurture?

Watching Sheldon in 'The Big Bang Theory' (not real, I know!) shows that the majority of EI comes fr... Sign up

Teresita Tumapon
Professor, Philippines

Developing EI and Soft Skills of Others

Empowering constituents consists of coaching them, supporting them and explaining to them why certai... Sign up

Maurice Hogarth
Consultant, United Kingdom

The Role of Managers in Developing EI and Soft Skills

I would suggest that the points that Goleman related to soft skills (work overload; lack of autonomy... Sign up


More on Emotional Intelligence:
DIscussion Topics
Intelligence of the Heart
(How) Can I improve my Emotional Intelligence?
Goleman's 3 Questions to Increase your Emotional Intelligence
The Benefits of Emotional Intelligence (EQ)
The Importance of Soft Skills for Young People
How to Moderate the Effect of Negative Moods on Your (Team's) Performance
Emotional Intelligence and Age
The Effects of Emotional Intelligence on Leadership
Soft Skills and Emotional Intelligence
👀The Role of Management in Developing EI and Soft Skills
Cross-cultural Validity of Emotional Intelligence
Ethical Emotional Intelligence?
3 Approaches Towards Emotional Intelligence
Emotional Intelligence versus IQ
Emotions versus Reason
EQ / EI Questionaire
Emotional Intelligence is NOT Opposite of Intelligence
How you Should Manage Yourself (Drucker)
The 4 Domains and 12 Competencies of Emotional Intelligence
Where does Wisdom come from?
Best Compliment: 'You must have a high EQ'.
Cleaning our Emotions
Emotional Intelligence - Better Predictor of Success then IQ
Emotional Intelligence = Maturity?
Emotional Intelligence of Groups and Companies
🔥How to Manage and Help a Grieving Employee?
Some Level of EQ and IQ Either Way is Needed
Are these Responses Proof of Emotional Intelligence?
EI and Sensitivity for Subconscious Mind
Mayer's Ability Model of Emotional Intelligence. Comparison Goleman
How can EQ and IQ be Combined?
Importance of Emotional Intelligence for Organisations
Understanding Emotions Logically
Special Interest Group

Do you know a lot about Emotional Intelligence? Become our SIG Leader

Emotional Intelligence
Knowledge Center

About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2023 12manage - The Executive Fast Track. V16.0 - Last updated: 29-1-2023. All names of their owners.