Big Box Retail - TOC Application at Store Level

Theory of Constraints
Knowledge Center

Forum
Andrew Gliniak
Consultant, United States

Big Box Retail - TOC Application at Store Level

I'm looking for any examples of Theory of Contraints at the store level. Such as for Home Depot, Lowe's, Walmart. Success stores, logical trees, clouds, etc.

  Joseph Pangilinan
Turnaround Manager, Philippines
 

Conflict Resolution Retail

I have a conflict diagram example for customers demanding discounts from retailers if that will help.
Goldratt also has tons of examples of unrefusable offers (mafia offers) for retailers.

  Andrew Gliniak
Consultant, United States
 

Big Box Retail - Toc Application at the Store Level

Mafia offers would be fine if they relate to retail customers and not just customers in general. I'm looking for external constraints material specific to retail customers. Thank you.

  Annal Khalil
Student (Other), Morocco
 

TOC in Retailing

How about Goldratt's book 'Isn't It Obvious?', it's about retailing...

  Joseph Pangilinan
Turnaround Manager, Philippines
 

Conflict Resolution Retail

Apply the 4 Steps of the Evaporating Clouds Technique, which identifies conflict elements and generates win-win strategies:
(1) What are the conflicting demands? E.g. "to discount or not to discount."
(2) What are legitimate reasons behind each demand? For example, customer wants a "discount" mainly to reduce cash disbursement. Retailer does not want to give a "discount" say, to increase retailer's profit margins. There may be other reasons.
(3) What is the common goal of both parties? E.g.: long term, mutually profitable relations.
(4) What innovative ways, win-win strategies, may we apply to satisfy the legitimate reasons, without necessarily having to comply with the conflicting demands? So in this case: in what ways may we lower customers' cash out, besides having to give up a discount? Also, in what ways may we increase retailer's profits, besides withholding discounts? Some ideas: easier payment terms, faster delivery, improve product or service specs, try third party financiers, lease/ rent, etc.

 

More on Theory of Constraints:
Summary
Forum
What's the Difference Between Constraints and Bottlenecks?
Theory of Constraints - PQ Game and GSIM Game
Theory of Constraints and Throughput Accounting
🔥Theory of Constraints Applied to Bonus Payments for Quantity Produced and Product Quality
👀Big Box Retail - TOC Application at Store Level
New Book on Theory of Constraints & Deming Methodology
Theory of Constraints in Mining
Theory of Constraints in Education / Quality Assurance?
Neural Network In SCM?
Best Practices
Quote by Eliyahu Goldratt
Impediments Analysis?
Current Reality Tree
The Dice Game by Goldrat
Special Interest Group

Do you have a keen interest in Theory of Constraints? Become our SIG Leader

Theory of Constraints
Knowledge Center



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2022 12manage - The Executive Fast Track. V15.8 - Last updated: 28-6-2022. All names of their owners.