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Complexity in Systems Approach
Paul Tonks, Manager, United Kingdom, Member
Complexity exists due to a multitude of worldviews held by organisational members and external stakeholders and the cultural influences, individual experiences and organisational makeup i.e. rituals, myths, procedures etc., each affect the overall considerations of any decisions managers take.
Part of the systems approach is to construct conceptual models of how the organisation 'should work' (in the ideal world) and then compare these models with 'what really happens'.
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Complexity in Systems Approach
Peter Bond, Management Consultant, United Kingdom, Member Paul, you're correct about the systems approach modelling 'as is' and then 'as should be' is standard. However, complexity exists due to the presence of nonlinear dynamic relations somewhere. My view, especially if we are promoting a systems approach to performance improvement, is that the term 'complexity' should refer to these type of systems. Human social systems are complex, even if they consist of just two people, but not for the reasons you suggest.
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