8D Problem Solving : D2 Phase (Describing the Problem)
When we are searching for the problem root cause, as far as I know from previous knowledge, we should avoid asking: who?
Because the intention is not to blame people, but to fix the system.
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Welcome to the 8D Problem Solving (Eight Disciplines) best practices. The topic being discussed here is: "8D Problem Solving : D2 Phase (Describing the Problem)".
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Leo Duron, Mexico
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8D Training
For training in 8D it's always better to work on real problems from the factory floor, rather than hypothetical problems with a known resolution.
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Stefan van Emden, Netherlands
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5Why versus 5W2H
5 Why and 5W2H are really something totally different.
5 Why is commonly being used in root cause a... Sign up
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James Wasson, United States
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5Why versus 5W2H
The who in the 5W2H is not: "Who caused the problem?" It's: "Who found the problem?". ... Sign up
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