Mapping 8D Problem Solving with Edward de Bono Thinking Hats
Mehul Doshi , CxO / Board, India, Premium Member
D1. Establish the Team. (Team to be cross functional and mixed skills)
D2. Describe the Problem. Who, What, When, Where, Why, How, How many (5W2H Analysis).(This is White hat briefing and Neutral)
D3. Implement and Verify Interim Containment Actions. Temporary Fixes. (Do not do D3 first but do D4 as human mentality is prone from negative to positive) (Identify Positive outcome of what has happened and there is always a positivity in anything negative) This is D4...
D4. Identify and Verify Root Causes. (This is Black Hat and Post D2 briefing from the White hat leader, all to identify the difficulty, problem, negative traits, gaps etc) This is D3...
D5. Choose and Verify Corrective Actions.
D6. Implement and Validate Permanent Corrective Actions. (D5/D6 are Green Hat where solution to D3 Black hat is identified)
D7 and D8 is not covered in Thinking hats as it is outcome of the Green Hat planning and execution. This is found to be effective.